Customer Service Executive

Net Impact Solutions; Dadri; On-site; INR 27,000 - 32,000; Full time

Job summary

Net Impact Solutions Pvt. Ltd. in Noida, India, is seeking a graduate with strong English communication to join our Banking process as Assistant Manager- ORM. The role involves addressing customer queries, replying via email or calls, and ensuring timely follow-ups.

The position offers a rotational day shift for female employees, 5.5 working days with week offs, and a CTC of 28,700 per annum plus biannual Performance Linked Incentives.

Qualifications

• Strong written and English comprehension skills.
• Excellent communication skills.
• Graduate with good academic records.

Responsibilities

• Addressing customer queries at the correct authorization level.
• Replying back to the queries of the customer through email and whenever required calls.
• Ensuring follow ups across emails and resolution within defined turn around time.
• Meeting and exceeding escalation committed service levels.

Skills

Communication skills

Written English

English comprehension

Education

Graduate

Job description

We at Net Impact Solutions Pvt. Ltd., are looking for smart & young individuals to join our Banking process.

A graduate with good academic records and excellent Written as well as Comprehension skills in English.

A dynamic personality with good communication skills.

Job Profile

• Addressing customer queries at the correct authorization level.
• Replying back to the queries of the customer through email and whenever required calls.
• Making sure that the guidelines on customer follow ups across emails and ensure customer queries are resolved within defined turn around time.
• Making sure to meet and exceed escalation committed service levels.

Preferred candidate profile

We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India.

Candidates comfortable to travel Noida sector 128.

Must be a graduate.

Designation- Assistant Manager- ORM

CTC - 28,700ctc ( 24k in hand ) + Twice a year PLI (Performance Linked Incentives)

Shift: Rotational (Day shift for Female employees)

5.5 days working (Rotational) week offs

• Blended Banking Process
• Shuttle is provided from nearest Metro Station Okhla bird , Golf Course,shaheed Sthal