TeamLead : Call Centre Operations | Noida

In Solutions Global (ISG); Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

In-SolutionsGlobal in Noida is seeking a professional and customer-focused Team Lead to oversee our Call Centre Executives and Operations. The role emphasizes excellent service, resolving escalations to level 2+ and ensuring a positive customer experience.

The ideal candidate will have strong communication, proven team leadership, a proactive problem-solving approach, and the ability to work in a fast-paced environment with rotational shifts. Graduation is mandatory.

Qualifications

• 3+ years of experience in banking process or call center operations.
• Graduation is mandatory.
• Rotational shift with no sales targets.

Responsibilities

• Interact with customers and handle inquiries.
• Resolve issues and escalate to level 2+ when needed.
• Maintain product and service knowledge to assist customers.
• Manage accounts and assist with transactions.
• Ensure compliance and security in all interactions.
• Aim for high customer satisfaction.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Education

Graduation required

Job description

ISG is a Global Payments Platform Partner enabling Financial Institutions, Merchants, Corporates, Government Organizations, and Consumers across Indias domestic market, the IFSCA zone, and international regions. Fully authorized by the Reserve Bank of India as a PA-PG, PA-CB and PPI operator, ISG delivers regulator-aligned payment infrastructure built for trust, scale and resilience.

Our unified platform supports issuing, acquiring, switching, prepaid instruments, transit, credit, cross-border payments and digital collections designed for speed to market and operational efficiency. With embedded intelligence at its core, ISG integrates risk monitoring, fraud management, analytics, reconciliation and reporting into a single ecosystem, enabling institutions to operate confidently while unlocking new growth opportunities.

Specialties

• Credit and Prepaid Card Management Systems
• Interchange and Clearing Settlement System
• Merchant Settlement
• Acquiring Switch
• 3D Secure Solutions
• Card Personalization
• NCMC SDK
• SoftPOS - MPOC
• Payment Gateway
• Merchant Onboarding
• Wearables
• Prepaid Cards (Licensed PPI)
• UPI Switch
• UPI Reconciliation
• FRM / eFRM
• One-Click Checkout
• Tokenization
• Card Reconciliation
• Cash In ATM Reconciliation
• payment orchestration
• POS
• Sound Box
• UPI
• UPI Switch
• BBPS Switch
• FRM / eFRM
• and AC.

About the role

We are seeking a professional and customer-focused Team lead to manager our Call Centre Executives and Operations. The successful candidate will be responsible for providing excellent customer service, resolving customer escalations to level 2+, and ensuring that customers have a positive experience with our company.

The ideal candidate should have strong communication skills, good team lead/managing experience, a proactive approach to problem-solving, and the ability to work in a fast-paced environment.

Experience

3+years

Banking Process all regions and languages

NO TARGET

Rotational Shift

Graduation is MUST

We are based at:: C-24, Ground Floor, Sector 58, Noida

Timing - Mon to Fri - 11 AM to 3 PM.

Salary is as per the interview and market standards We are open to negotiate.

Key Responsibilities:

• 1. Customer Interaction
• 2. Issue Resolution
• 3. Product and Service Knowledge
• 4. Account Management
• 5. Transaction Assistance
• 6. Compliance and Security
• 7. Customer Satisfaction

Shashank Jain

HRBP

In-SolutionsGlobal