Urgent Hiring | Customer Support Executive-Inbound Process | Noida

THR Consultants; Dadri; On-site; INR 195,000 - 279,000; Full time

Job summary

THR Consultants in Noida is hiring a Customer Support Executive (Inbound Voice Process) to handle banking queries, provide accurate information, and identify upselling opportunities while maintaining service quality.

Graduation in non-technical streams is required; candidates with IT/technical degrees are not eligible. Fluency in English and Hindi is expected; both freshers and experienced applicants are welcome.

Qualifications

• Graduation mandatory in non-technical streams only.
• B.Tech / BE / MCA / BCA (IT) candidates are NOT eligible.
• Freshers & experienced both can apply.
• Good communication skills (English + Hindi) required.

Responsibilities

• Handle inbound customer calls related to banking queries.
• Provide accurate information & resolution to customers.
• Maintain high customer satisfaction & service quality.
• Identify opportunities for upselling / cross-selling.
• Maintain proper call records in CRM systems.

Skills

Communication skills

Inbound calls

Upselling

CRM usage

Education

Graduation in non-technical streams

Tools

CRM systems

Job description

Interested candidates can directly connect to Ms. Priti-9432511514

Important Note

This role is strictly for NON-TECH candidates. Engineering/IT background profiles will not be considered.

Job Overview

We are hiring for a leading banking process for the role of Customer Support Executive (Inbound Voice Process). The role involves handling customer queries and providing resolution while identifying opportunities for upselling banking products/services.

Key Responsibilities

• Handle inbound customer calls related to banking queries
• Provide accurate information & resolution to customers
• Maintain high customer satisfaction & service quality
• Identify opportunities for upselling / cross-selling
• Maintain proper call records in CRM systems

Eligibility Criteria

• Graduation mandatory in Non-Technical streams only
• B.Tech / BE / MCA / BCA (IT) candidates are NOT eligible
• Freshers & experienced both can apply
• Good communication skills (English + Hindi) required

Job Details

• Location: Noida
• Shift: Day / Rotational
• Salary: 17,500 25,000 + Incentives
• Process: Inbound Voice (Banking)