Hiring Customer Care Executive For Domestic Process | Noida

THR Consultants; Dadri; On-site; INR 187,878 - 225,041; Full time

Benefits offered by this job

Employer-supported transportation facility

Pick-up and drop from key metro and transit points

Job summary

A leading consulting firm in India is seeking Inbound Customer Service Executives to manage customer interactions through voice support. This role involves responding to customer calls, ensuring compliance with quality standards, and maintaining records of calls. Candidates should be graduates with proficiency in Hindi and/or English communication. The position offers a fixed monthly pay up to 18,500, performance-based incentives, and employee benefits including transportation support.

Qualifications

• No prior experience required.
• Open to both entry-level and experienced profiles.

Responsibilities

• Respond to customer calls and provide timely assistance.
• Clarify customer concerns and share accurate resolutions.
• Ensure adherence to call quality and compliance standards.
• Record call summaries and action points in internal systems.

Skills

Proficiency in Hindi and/or English communication

Basic system knowledge

Willingness to learn

Education

Graduates

Job description

Interested candidates can directly call to Ms. Tanya-9259503718

We are onboarding Inbound Customer Service Executives to manage customer interactions through voice support. The role requires handling service-related inquiries while ensuring compliance with defined quality and process guidelines.

Role Details

• Process Type: Inbound Calling
• Function: Customer Assistance & Support

Eligibility Requirements

• Graduates: No prior experience required
• Proficiency in Hindi and/or English communication
• Basic system knowledge and willingness to learn
• Open to both entry-level and experienced profiles

Primary Responsibilities

• Respond to customer calls and provide timely assistance
• Clarify customer concerns and share accurate resolutions
• Ensure adherence to call quality and compliance standards
• Record call summaries and action points in internal systems

Compensation Structure

• Fixed monthly pay up to 18,500
• Additional incentives based on performance metrics
• One-time joining bonus (as applicable)

Employee Benefits

• Employer-supported transportation facility
• Pick-up and drop available from key metro and transit points:
  • Sector 59
  • Sector 52
  • Golf Course
  • Botanical Garden area
  • Okhla Bird Sanctuary

Work Schedule

• 6-day work week
• Rotational weekly off