Customer Support(Noida)

Quagmire IT Services LLP; Dadri; On-site; INR 290,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Friendly work environment

Growth opportunities

Job summary

Quagmire IT Services LLP is seeking a Customer Support professional fluent in English to join our Noida team. The role involves handling customer inquiries and delivering support in the customer’s language, with focus on accuracy and rapid response in a fast-paced environment.

The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to manage multiple tasks.

Qualifications

• Minimum education qualification of a Graduate (In Any stream)
• Experience in customer service or a similar role is preferred
• Excellent communication and problem-solving skills

Responsibilities

• Respond to customer inquiries and resolve issues in a timely, professional manner
• Provide support to customers in their native language
• Build strong relationships to ensure satisfaction and loyalty
• Collaborate with other departments to address concerns and improve experience
• Maintain accurate records of interactions and transactions
• Escalate complex issues to the appropriate departments for resolution
• Stay updated on products, services, and policies to provide accurate information
• Meet or exceed customer service goals and targets
• Communicate clearly, both verbally and in writing
• Willingness to work in rotational shifts, including weekends and holidays

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Graduate

Job description

We are looking for a Customer Support who is fluent in a English language to join our team in Noida. The ideal candidate will be responsible for handling customer inquiries and providing support in their native language. The role requires excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Responding to customer inquiries and resolving their issues in a timely and professional manner
• Providing support and assistance to customers in their native language
• Building strong relationships with customers to ensure their satisfaction and loyalty
• Collaborating with other departments to address customer concerns and improve overall customer experience
• Maintaining accurate records of customer interactions and transactions
• Identifying and escalating complex issues to the appropriate departments for resolution
• Staying updated on company products, services, and policies to provide accurate information to customers
• Meeting or exceeding customer service goals and targets set by the company
• Excellent communication skills, both verbal and written
• Prior experience in customer service or a similar role is preferred
• Strong problem-solving and decision‑making skills
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Customer‑centric mindset with a strong focus on providing excellent service
• Proficiency in using computers and various software applications
• Willingness to work in rotational shifts, including weekends and holidays
• Minimum education qualification of aGraduate (In Any stream)

Shifts

For Male 24*7 (Last shift 4 pm to 1 am) for Females 6 am to 8 pm (Any 9 hours window) No transport during odd hours shifts

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team.

• Competitive salary package
• Comprehensive training and development programs
• Friendly and supportive work environment
• Opportunities for growth and advancement within the company

CTC – 28K Per month, In Hand – 27400 (600 deduction for Medical Insurance)