Customer Care Executive

Talanton Solution; Navi Mumbai, Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Talanton Solution is seeking a CRM Executive (Freight Forwarding) based in Panvel, Navi Mumbai. The role requires handling customer queries, coordinating shipments, and maintaining CRM records to ensure smooth freight forwarding processes.

The ideal candidate has 2+ years of experience in logistics or shipping, familiarity with import/export documentation, and strong communication and coordination skills. Proficiency in MS Excel and CRM systems is preferred.

Qualifications

• Graduate in any discipline.
• 2+ years of experience in freight forwarding, logistics or shipping.
• Knowledge of import/export documentation and shipment coordination.
• Good communication, customer service and coordination skills.

Responsibilities

• Handle customer queries and provide timely shipment updates.
• Coordinate with customers and internal operations teams for import/export shipments.
• Maintain customer records, shipment details and follow-ups in the CRM system.
• Support freight forwarding documentation and shipment tracking.
• Coordinate with customers regarding shipment status, delays and delivery schedules.
• Ensure customer satisfaction through effective communication and timely issue resolution.

Skills

Customer service

Coordination

Communication skills

CRM familiarity

Education

Graduate in any discipline

Tools

CRM systems

MS Excel

Job description

Job Description CRM Executive (Freight Forwarding)

Location: Panvel, Navi Mumbai

Note: Must have experience in logistic company

and must have experience in freight forwarding
Experience: 1+ Years

Job Responsibilities

• Handle customer queries and provide timely shipment updates.
• Coordinate with customers and internal operations teams for import/export shipments.
• Maintain customer records, shipment details and follow-ups in the CRM system.
• Support freight forwarding documentation and shipment tracking.
• Coordinate with customers regarding shipment status, delays and delivery schedules.
• Ensure customer satisfaction through effective communication and timely issue resolution.

Requirements

• Graduate in any discipline.
• 2+ years of experience in freight forwarding, logistics or shipping.
• Knowledge of import/export documentation and shipment coordination.
• Good communication, customer service and coordination skills.
• Working knowledge of MS Excel and CRM systems.