Customer Service Executive

Orient Exchange And Financial Services; Chandigarh; On-site; INR 250,000 - 400,000; Full time

Job summary

Orient Exchange And Financial Services invites a Customer Success/Service & Operations specialist to manage currency delivery outside office premises and to ensure accurate processing of forex transactions. The role requires verifying customer documents as per RBI norms and maintaining transaction records.

The candidate should be prepared for extensive branch visits across India and has a background in auditing RBI guidelines. Graduation is not required for this entry-level position.

Qualifications

• Auditing RBI guidelines including cash verification and compliance.
• Experience in cash and forex documentation.
• Willingness to travel between branches.

Responsibilities

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions
• Verify customer documents as per RBI and company compliance norms
• Maintain proper records and transaction documentation

Skills

Auditing RBI guidelines

Cash handling

Document verification

Education

Graduation not required

Job description

Role Category: Customer Success, Service & Operations - Other

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions
• Verify customer documents as per RBI and company compliance norms
• Maintain proper records and transaction documentation

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

We are a fast growing Forex Company,with 26 Branches in India,HQ @ Bangalore,Licenced by RBI as AD-II. It is part of Orient Exchange Dubai,with 100 yrs of track record.We are present in Hong-Kong,Malaysia. Now getting into Cards & trade remittances.

I have completed two years and four months. got enough experience in auditing of various RBI guidelines like checking physical verification of INR cash and foreign currencies, verification of cash memos and verification of retail purchase documents, bulk sale, bulk purchase, all FLM 1 to 8. Have to travel a lot. Trivandrum, Kollam, Kottayam, Airport, Thrissur and Calicut are the other branches and base branch is Kochi MG Road branch.

Dislikes

Some of the senior staffs are not down to earth persons. Some of them treat juniors badly.They may play seniority. As I am a junior in the industry, a new person in the forex, my auditing works also gets affected. They may also play a favoritism among the person who they like more.

Customer Service Executive typically earns between