Customer Service Executive

Orient Exchange And Financial Services; Amritsar; On-site; INR 240,000 - 420,000; Full time

Job summary

Orient Exchange And Financial Services seeks a Customer Service Executive to manage currency delivery outside office premises and ensure accuracy in Forex processing. The role involves verifying customer documents per RBI and company compliance norms, and maintaining transaction records.

The candidate should be prepared to travel to multiple branches across India, with travel requirements highlighted by extensive field work and branch visits, while upholding high standards of service and

Qualifications

• Familiarity with RBI guidelines and compliance norms.
• Experience auditing RBI guidelines including cash verification and purchase documents.
• Willingness to travel to multiple branches across India.

Responsibilities

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions
• Verify customer documents as per RBI and company compliance norms
• Maintain proper records and transaction documentation

Skills

Forex transactions

Customer service

Compliance

Documentation

Education

Graduation not required

Job description

Job responsibilities

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions
• Verify customer documents as per RBI and company compliance norms
• Maintain proper records and transaction documentation

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

We are a fast growing Forex Company,with 26 Branches in India,HQ @ Bangalore,Licenced by RBI as AD-II. It is part of Orient Exchange Dubai,with 100 yrs of track record.We are present in Hong-Kong,Malaysia. Now getting into Cards & trade remittances.

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I have completed two years and four months. got enough experience in auditing of various RBI guidelines like checking physical verification of INR cash and foreign currencies, verification of cash memos and verification of retail purchase documents, bulk sale, bulk purchase, all FLM 1 to 8. Have to travel a lot. Trivandrum, Kollam, Kottayam, Airport, Thrissur and Calicut are the other branches and base branch is Kochi MG Road branch.

Customer Service Executive typically earns between