Customer Service Executive

Orient Exchange And Financial Services; Surat; Presencial; INR 400 000 - 600 000; Tempo integral

Resumo da oferta

Orient Exchange And Financial Services in Surat is seeking a Customer Success, Service & Operations - Other professional to manage currency delivery outside office premises and ensure precise Forex processing. The role requires verifying customer documents per RBI and company norms, maintaining accurate records, and supporting branch operations across locations in India.

You will coordinate with multiple branches, assist in compliance audits, train staff, and help uphold efficient cash handling

Qualificações

• Experience in RBI guidelines and currency handling.
• Auditing and verification of cash, invoices, and remittances.
• Willingness to travel to branches as needed.

Responsabilidades

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions.
• Verify customer documents as per RBI and company compliance norms.
• Maintain proper records and transaction documentation.

Conhecimentos

Forex transactions

KYC/AML compliance

Document verification

Record keeping

Formação académica

Graduation not required

Descrição da oferta de emprego

• Manage the delivery of currency outside the office premises.


• Ensure accurate processing of Forex transactions.


• Verify customer documents as per RBI and company compliance norms.


• Maintain proper records and transaction documentation.

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

We are a fast growing Forex Company,with 26 Branches in India,HQ @ Bangalore,Licenced by RBI as AD-II. It is part of Orient Exchange Dubai,with 100 yrs of track record.We are present in Hong-Kong,Malaysia. Now getting into Cards & trade remittances.

Dislikes

Some of the senior staffs are not down to earth persons. Some of them treat juniors badly.They may play seniority. As I am a junior in the industry, a new person in the forex, my auditing works also gets affected. They may also play a favouritism among the person who they like more.

I have completed two years and four months. got enough experience in auditing of various RBI guidelines like checking physical verification of INR cash and foreign currencies, verification of cash memos and verification of retail purchase documents, bulk sale, bulk purchase, all FLM 1 to 8. Have to travel a lot. Trivandrum, Kollam, Kottayam, Airport, Thrissur and Calicut are the other branches and base branch is Kochi MG Road branch.

Customer Service Executive typically earns between