Customer Service Executive

Orient Exchange And Financial Services; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Orient Exchange And Financial Services seeks a Senior Executive in Debt Management Services for SME segments. The role covers handling currency delivery outside office premises, ensuring precise Forex processing, and strict RBI-compliant document verification.

Travel across branches is expected to support operations and audits. The position requires adherence to RBI norms and company policies, with responsibilities extending to accurate record-keeping and documentation management within a

Qualifications

• Graduation is not a prerequisite for this role.
• Experience in auditing RBI guidelines and cash verification is valued.
• Ability to travel across branches is expected.

Responsibilities

• Manage delivery of currency outside office premises.
• Ensure accurate processing of Forex transactions.
• Verify customer documents as per RBI and company compliance norms.
• Maintain proper records and transaction documentation.

Education

Graduation not required

Job description

• Manage the delivery of currency outside the office premises.
• Ensure accurate processing of Forex transactions
• Verify customer documents as per RBI and company compliance norms
• Maintain proper records and transaction documentation

Role Category: Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

We are a fast growing Forex Company,with 26 Branches in India,HQ @ Bangalore,Licenced by RBI as AD-II. It is part of Orient Exchange Dubai,with 100 yrs of track record.We are present in Hong-Kong,Malaysia. Now getting into Cards & trade remittances.

Senior Executive - Debt Management Services - SME

I have completed two years and four months. got enough experience in auditing of various RBI guidelines like checking physical verification of INR cash and foreign currencies, verification of cash memos and verification of retail purchase documents, bulk sale, bulk purchase, all FLM 1 to 8. Have to travel a lot. Trivandrum, Kollam, Kottayam, Airport, Thrissur and Calicut are the other branches and base branch is Kochi MG Road branch.

Dislikes

Some of the senior staffs are not down to earth persons. Some of them treat juniors badly.They may play seniority. As I am a junior in the industry, a new person in the forex, my auditing works also gets affected. They may also play a favoritism among the person who they like more.

Customer Service Executive typically earns between