CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Bhadradri Kothagudem District; Remote; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks a fresh graduate for a Branch Associate role to promote financial products, cross-sell, and drive customer acquisitions. You will support day-to-day operations, maintain records, and build strong customer relationships to contribute to branch profitability.

You will engage with customers in local languages and English, participate in promotional activities, and help achieve lending targets while ensuring process adherence and quality service.

Qualifications

• Process knowledge and orientation for banking/financial services
• Strong cross-selling and upselling abilities
• Business development and customer acquisition focus
• Excellent communication in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and prospects
• Achieve productivity targets to support branch profitability
• Promote products and services; consistently cross-sell and upsell
• Conduct promotional activities and drive referral programs
• Handle day-to-day transactions and valuables
• Maintain data and records of daily transactions
• Retain customers by improving their financial well-being

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services