Customer Service Executive

CULTFIT; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

CULTFIT in Bengaluru is seeking a Customer Success, Service & Operations professional to handle customer enquiries and complaints across calls and email channels. You will work to resolve multiple tickets per hour while building a solid understanding of CULTFIT's product features to deliver effective problem solving.

You will maintain complete records of customer interactions, coordinate with internal teams for swift resolutions, and strive to provide an empathetic, consistent experience where

Responsibilities

• Handle customers on enquiries/complaints via multiple channels i.e. call/mail.
• Resolve 9-10 customer tickets per hour.
• To understand the product features for better problem solving.
• To keep records of customer interactions, transactions, comments, complaints.
• Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
• To ensure customer satisfaction and provide an empathetic experience to every user.
• To own every interaction with the customer and ensure every customer is a happy customer
• Reporting all product and service-related issue/trends to the respective support staff.

Job description

Role: Customer Success, Service & Operations – Other
Industry Type: Fitness & Wellness
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other

Job description

Job Description-

Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.

Resolve 9-10 customer tickets per hour

To understand the product features for better problem solving.

To keep records of customer interactions, transactions, comments, complaints.

Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.

To ensure customer satisfaction and provide an empathetic experience to every user.

To own every interaction with the customer and ensure every customer is a happy customer

Reporting all product and service-related issue/trends to the respective support staff.