Customer Success Executive

TruScholar; Maharashtra; On-site; INR 700,000 - 1,000,000; Full time

Job summary

TruScholar is seeking a dedicated Customer Success Manager located in Maharashtra, India. In this role, you will guide new customers through onboarding, build strong relationships, and be the primary contact for customer queries.

Your expertise in customer success strategies, along with excellent problem-solving abilities, will help improve customer satisfaction and reduce churn. You will collaborate closely with internal teams to enhance the overall customer experience.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong interpersonal and communication skills.

Responsibilities

• Guide new customers through the onboarding process.
• Build and maintain strong customer relationships.
• Troubleshoot and resolve customer issues promptly.

Skills

Interpersonal skills

Communication skills

Problem-solving abilities

Customer-centric mindset

Proficiency in Excel

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Ticketing software

Customer success tools

Job description

Responsibilities

• Guide new customers through the onboarding process.
• Provide resources to help customers get started.
• Build and maintain strong customer relationships.
• Serve as the primary point of contact for customer queries and concerns.
• Monitor customer usage of products.
• Proactively suggest enhancements to improve customer experience.
• Troubleshoot and resolve customer issues promptly.
• Collaborate with technical support and internal teams to resolve problems efficiently.
• Communicate customer insights to the product development team.
• Identify at‑risk customers and develop re‑engagement strategies.
• Work to reduce customer churn by addressing issues and enhancing satisfaction.
• Track and report on key customer success metrics.
• Analyse data to identify trends and areas for process improvement.
• Collaborate with sales, marketing, product, and support teams.
• Provide feedback to sales and marketing on customer needs and market trends.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong interpersonal and communication skills.
• Excellent problem‑solving abilities and a proactive attitude.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency in Excel.
• Familiarity with Ticketing/Desk software and customer success tools is a must.
• A customer‑centric mindset with a passion for helping customers succeed.