Customer Success Executive

nutrabay; New Delhi; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading health & nutrition e-commerce company in Delhi is seeking a Customer Service Executive to manage customer interactions via calls, chats, and emails. The ideal candidate should have 0-5 years of experience and possess strong communication and problem-solving skills. Fluency in English is essential for resolving inquiries and complaints efficiently. This role is key to ensuring customer satisfaction and engagement.

Qualifications

• 0-5 years of experience in customer service.
• Fluency in English and good communication skills are required.
• Ability to think quickly and provide solutions.

Responsibilities

• Answer calls, chats, or emails to provide product information and support.
• Keep detailed records of customer interactions and transactions.
• Follow up on customer requests and complaints.

Skills

Customer Success

Email support

Phone support

Chat support

Good communications skills

Active problem-solving skills

Good interpersonal skills

Job description

Experience:0-5 years

Skills Required: Customer Success, Email support, Phone support, Chat support

Industry:E-commerce

Category: Health & Nutrition

Job Description

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Follow up to ensure that appropriate actions were taken on customers & requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Competencies and Skills Required
• Customer Service Executive plays a critical role in providing an interface between customers and the company.

The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English are also desired. The major skills and competencies we for in a candidate are:

• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills