Customer Success Executive

Path Infotech Ltd.; Sector 10; On-site; INR 350,000 - 550,000; Full time

Job summary

Path Infotech Ltd. is seeking a Customer Success Executive to build strong customer relationships, ensure satisfaction, and support clients. You will regularly communicate with customers, understand requirements, and coordinate with internal teams to resolve issues.

The role focuses on maintaining records, tracking requests, and proactively following up to drive a positive customer experience and retention. Ideal candidates show a customer-oriented attitude and collaborative mindset.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and coordination abilities.
• Customer-oriented mindset with willingness to learn.
• Basic knowledge of MS Office and email communication.
• Ability to collaborate with internal teams.

Responsibilities

• Communicate with customers regularly to understand their requirements and feedback.
• Assist customers with queries, service requests, and issue coordination.
• Coordinate with internal technical and delivery teams to ensure timely resolution of customer concerns.
• Maintain customer records, track requests, and provide regular updates.
• Proactively follow up with customers to ensure satisfaction and a positive customer experience.
• Support customer retention and relationship-building initiatives.

Skills

Communication

Interpersonal

Customer focus

MS Office

Team coordination

Job description

Job Summary

We are looking for a Customer Success Executive to build strong customer relationships, ensure customer satisfaction, and support clients.

Key Responsibilities

• Communicate with customers regularly to understand their requirements and feedback.
• Assist customers with queries, service requests, and issue coordination.
• Coordinate with internal technical and delivery teams to ensure timely resolution of customer concerns.
• Maintain customer records, track requests, and provide regular updates.
• Proactively follow up with customers to ensure satisfaction and a positive customer experience.
• Support customer retention and relationship-building initiatives.

Required Skills

• Excellent verbal and written communication skills.
• Good interpersonal, problem-solving, and coordination skills.
• Customer-oriented attitude with a willingness to learn.
• Basic knowledge of MS Office and email communication.
• Ability to work collaboratively with internal teams.