Customer Care Executive

Mermer Italia; Feroke; On-site; INR 250,000 - 400,000; Full time

Job summary

Mermer Italia Building Products Pvt Ltd seeks enthusiastic customer service professionals to engage with clients and resolve inquiries across phone, email, and social channels.

You will handle inquiries, direct calls to the appropriate departments, assist customers in selecting products, manage orders and payments, and help improve service quality through feedback and reports.

Qualifications

• Experience in customer service roles preferred.
• Strong communication and active listening skills.
• Ability to handle calls and emails professionally.
• Comfort with resolving complaints and providing clear solutions.

Responsibilities

• Conduct customer satisfaction surveys to identify service improvements.
• Cater to customer phone calls and direct to relevant department for advanced resolution.
• Curate streamlined email and social media communications for offers and updates.
• Deal with customer issues and deliver easy-to-follow solutions.
• Manage payment and delivery of customer orders.
• Help customers choose the right product for their requirements and budget.
• Handle customer concerns and complaints promptly.
• Inform customers of upcoming promotions or deals.
• Establish positive rapport with clients in person or via phone.
• Form reports based on customer satisfaction statistics to aid team skill development.
• Schedule appointments based on customer availability.
• Interact with customers to ensure a desirable and shareable experience.

Skills

Customer service

Phone support

Email management

Order processing

Problem solving

Job description

We are looking for enthusiastic energetic motivated and committed persons to work with us.

conducting customer satisfaction surveys to understand what areas of the company’s services need improvements

catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

curating streamlined email and social media communication mediums for offers, updates and much more

dealing with customer issues and churning out an easy-to-follow solution

managing payment and delivery of customer orders

helping customers choose the right product for their requirements and budget

handling customer concerns and complaints in a timely manner

informing customers of upcoming promotions or deals

establishing a positive rapport with all clients and customers in person or via phone

forming reports based on customer satisfaction statistics and helping their team to develop new skills

fixing appointments based on the availability of customers and clients

interacting with customers to ensure they have a desirable and shareable experience