CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Alappuzha; On-site; INR 240,000 - 400,000; Full time

Job summary

PeopleStrong in Alappuzha, Kerala is seeking a graduate to join our lending/financial services team. You will support branch operations, promote products, and build relationships with customers to drive growth.

Freshers or candidates with up to 1 year of experience will be considered. The role involves handling day-to-day transactions and ensuring data accuracy while contributing to branch profitability.

Qualifications

• Process knowledge/orientation is required.
• Cross selling / upselling skills demonstrated.
• Business development capabilities.
• Proficient in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets to meet and contribute towards branch profitability.
• Promote, cross-sell and upsell products and services at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain transaction data and records.
• Retain customers by working towards transforming the life of the common man via better financial well‑being.

Skills

Process knowledge

Cross selling / upselling

Business development

Communication skills (local + English)

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services