CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Chittoor; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong is seeking a Graduate with freshers to 1 year of lending/financial services experience for a role focused on business development and customer relationship management at branch level in India. The position involves promoting products, maintaining client relationships, and handling daily financial transactions.

The role emphasizes process adherence to ensure operational efficiency and contributing to branch profitability, with opportunities to cross-sell and refer customers for

Qualifications

• Process knowledge and orientation required.
• Cross selling and upselling skills essential.
• Experience in business development.
• Strong communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with contacts, customers, and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services