Customer Service Executive

Stonehill Solutions Private Ltd; Ahmedabad District; On-site; INR 200,000 - 360,000; Full time

Job summary

Stonehill Solutions Private Ltd is seeking a Customer Service Executive in Ahmedabad to handle inquiries and deliver excellent support. You will communicate with customers via various channels and work to resolve issues promptly.

The role requires a Bachelor’s degree and 1-3 years in relevant sectors, with a focus on effective communication and service orientation in a fast-paced environment. Knowledge of ride-hailing is a plus.

Qualifications

• Bachelor's Degree required.
• 1-3 years in customer service in the transportation, mobility, e-commerce, logistic or supply-chain industry.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Strong sense of initiative and customer service orientation.
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment.
• Experience with the online marketplace is desirable.
• Keen interest in the Ride-hailing industry.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up to date with product updates, services, and promotions to offer accurate information to customers.

Skills

Customer service

Communication skills

Problem solving

Target achievement

Education

Bachelor's degree

Job description

Job Overview: -

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfactory experience for clients using our services. This role requires strong communication skills, problem-solving ability, and a commitment to delivering excellent customer support.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.

• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.

• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.

• Keep up to date with product updates, services, and promotions to offer accurate information to customers.

Requirements

• Bachelor's Degree

• 1-3 years of customer service experience in the transportation, mobility, e-commerce, logistic or supply-chain industry

• Excellent written and verbal communication, presentation, and interpersonal skills

• Strong sense of initiative and customer service orientation

• Ability to adapt and achieve targets in a dynamic, fast-paced working environment

• Experience with the online marketplace is desirable

• Ideally a keen interest in the Ride-hailing industry