Walk-in | Customer Support Executive

Digitide Solutions Limited; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in Navi Mumbai is seeking an Executive to be the face of the company, delivering a positive customer experience through excellent communication, a proactive approach and a passion for service.

The role involves handling inquiries, promoting our products and services, resolving complaints, building strong customer relationships, collaborating with sales and marketing, and maintaining accurate records while upholding company policies.

Qualifications

• Excellent communication skills, both verbal and written.
• A customer-centric approach and a passion for delivering exceptional service.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems.
• Basic knowledge of sales and marketing principles.
• Good organizational and time management skills.
• A positive and enthusiastic attitude.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Promote and showcase our products/services to potential and existing customers.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain a positive and professional attitude at all times.
• Build strong relationships with customers and understand their needs.
• Collaborate with the sales and marketing teams to develop effective strategies.
• Stay updated with product knowledge and industry trends.
• Provide feedback and suggestions to improve customer service processes.
• Ensure compliance with company policies and procedures.
• Maintain accurate records and documentation of customer interactions.

Skills

Excellent communication

CRM systems

Customer-centric approach

Problem solving

Teamwork

Time management

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Description

The Executive will be the face of our company, responsible for creating a positive and memorable customer experience. This role requires excellent communication skills, a proactive approach, and a passion for delivering outstanding service. The Executive will be a key player in driving customer satisfaction and ensuring the success of our business.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.


• Promote and showcase our products/services to potential and existing customers.


• Resolve customer issues and complaints, ensuring a high level of satisfaction.


• Maintain a positive and professional attitude at all times.


• Build strong relationships with customers and understand their needs.


• Collaborate with the sales and marketing teams to develop effective strategies.


• Stay updated with product knowledge and industry trends.


• Provide feedback and suggestions to improve customer service processes.


• Ensure compliance with company policies and procedures.


• Maintain accurate records and documentation of customer interactions.

Qualifications

• Excellent communication skills, both verbal and written.


• A customer-centric approach and a passion for delivering exceptional service.


• Strong problem-solving and conflict resolution abilities.


• Ability to work independently and as part of a team.


• Proficiency in using customer relationship management (CRM) systems.


• Basic knowledge of sales and marketing principles.


• Good organizational and time management skills.


• A positive and enthusiastic attitude.


• Willingness to learn and adapt to new processes.


• Minimum of a high school diploma or equivalent qualification.Role & responsibilities