Customer Service Executive

Confidential; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading transport solutions provider seeks an Associate Customer Service representative in Ahmedabad. The role involves responding to customer inquiries, handling complaints, and meeting performance metrics. Candidates should have a Bachelor's degree and 3-6 years of experience in operations within the transportation industry. Excellent communication skills and a strong customer service orientation are essential. This full-time position is well-suited for individuals looking to thrive in a dynamic environment.

Qualifications

• 3-6 years of operations experience in the transportation industry.
• Ability to adapt and achieve targets in a dynamic work environment.
• Experience with online marketplace is desirable.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide effective solutions.
• Meet performance metrics related to customer satisfaction.

Skills

Excellent written and verbal communication

Presentation skills

Interpersonal skills

Customer service orientation

Initiative

Education

Bachelor's Degree

Job description

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

• Bachelor's Degree
• 3-6 years of operations experience in the transportation industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Media