Customer Service Associate Voice Process

Sutherland; Thane; On-site; INR 201,000 - 257,000; Full time

Benefits offered by this job

Travel Allowance

Performance-Based Incentives

Job summary

Sutherland is hiring for a Customer Service & Sales Voice Process role in Thane, Maharashtra. Freshers and experienced candidates may apply; graduates preferred. Role involves handling voice-based queries, providing solutions, and identifying sales opportunities.

Shift is 5 days with 2 rotational offs; training of 2–3 months on 247 rotational shifts, followed by permanent day shift. Freshers earn ₹18,000 in-hand; experienced candidates up to ₹23,000 in-hand plus incentives.

Qualifications

• Good verbal & written communication skills.
• Customer-focused approach.
• Comfortable working in rotational shifts.
• Candidates with customer service/sales experience are preferred.

Responsibilities

• Handle customer queries over voice calls.
• Assist customers with UK car dealership-related enquiries.
• Provide appropriate solutions and information.
• Identify sales opportunities and support business requirements.
• Maintain a high level of customer satisfaction.

Skills

Verbal communication

Written communication

Customer service

Sales experience

Education

Graduate

Job description

Role: Customer Service & Sales Voice Process

Job Details

• Eligibility: Freshers & Experienced candidates can apply
• Qualification: Graduate preferred
• Experience: Freshers / Experienced
• Shift: 5 Days Working | 2 Rotational Week Offs
• Operations: 9:00 AM – 9:00 PM | Rotational Day Shift
• Training: 2–3 months in 247 rotational shifts
• Post Training: Permanent Day Shift
• Location: Sutherland

Salary & Benefits

• Freshers: 18,000 In-Hand
• Experienced: Up to 22,000–23,000 In-Hand
• Travel Allowance
• Performance-Based Incentives

Key Requirements

• Good verbal & written communication skills
• Customer-focused approach
• Comfortable working in rotational shifts
• Candidates with customer service/sales experience are preferred

Job Responsibilities

• Handle customer queries over voice calls
• Assist customers with UK car dealership-related enquiries
• Provide appropriate solutions and information
• Identify sales opportunities and support business requirements
• Maintain a high level of customer satisfaction