International UK Voice process

Sutherland; Chennai District; On-site; INR 290,000 - 350,000; Full time

Job summary

Sutherland is hiring a Customer Support Associate in Chennai to serve our business customers by phone, delivering timely and accurate assistance that aligns with SLAs. You will own each interaction with a proactive problem-solving approach, maintaining professional conduct and brand integrity.

Ideal candidates have strong English communication, a customer-first mindset, empathy, and the ability to work independently. Freshers welcome with a high school diploma or equivalent.

Qualifications

• Excellent verbal communication skills in English.
• Strong customer service mindset with active verbal communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Skills

Excellent verbal communication

Strong customer service mindset

Empathy and independent work

Time management

Windows basics

Education

High school diploma or equivalent

Job description

Job Title: Customer Support Associate

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal communication skills in English.
• Strong customer service mindset with active verbal communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 02 years of experience (freshers welcome!).

Salary package:

2.9LPA – 3.5LPA(Based on their experience).

Work setup:

• Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational shifts-includes both day and night
• 5 days of work, 2 day-rotational off

We will give you:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.