Customer Service Associate – E-commerce Support (English) – Durgapur

Fusion CX; Durgapur; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

Fusion CX in Durgapur, India is hiring a Customer Service Associate to handle inbound e-commerce support queries. You will communicate with customers and business partners in Hindi and English, analyze issues, and propose practical solutions using common office tools.

Ideal candidates will have Class 12 or equivalent, strong communication skills, and familiarity with MS Office and Google Workspace. E-commerce knowledge is a plus, and a customer-focused mindset will help you excel in this role.

Qualifications

• Education: Class 12 pass or equivalent.
• Language: Strong communication in both Hindi and English.
• Written and verbal communication skills.
• Experience with Microsoft Office and Google Workspace tools.

Responsabilités

• Communicate effectively in Hindi and English with customers and business-related interactions.
• Understand and assess concerns raised by suppliers and vendors and propose solutions.
• Use analytical and logical reasoning to identify underlying issues.
• Communicate information clearly through verbal and written interactions.
• Work with Microsoft Office and Google Workspace tools to support process activities.
• Apply e-commerce knowledge to customer support activities.
• Maintain professional communication and a solution-oriented approach.

Connaissances

Hindi-English communication

Analytical thinking

E-commerce awareness

Formation

Class 12 pass

Outils

MS Office

Google Workspace

Description du poste

Looking for customer service jobs in Durgapur or e-commerce jobs in Durgapur? Fusion CX is hiring Customer Service Associates for an inbound e-commerce support process. If you have strong Hindi and English communication skills, strong analytical abilities, and an interest in online shopping and e-commerce operations, this opportunity offers a chance to build your career in customer support, vendor coordination, and e-commerce services.

About the Role

As a Customer Service Associate at Fusion CX, you will support e-commerce-related queries and communicate with customers and business partners to understand issues and identify suitable solutions. You will use your communication, analytical, and logical reasoning skills to assess problem statements, understand concerns raised by suppliers or vendors, and propose appropriate solutions. The role also involves working with digital tools and office applications to support daily operations.

Key Responsibilities

• Communicate effectively in Hindi and English while handling customer and business-related interactions.
• Understand and assess concerns or problem statements raised by suppliers and vendors.
• Use analytical and logical reasoning to identify the underlying issues and propose appropriate solutions.
• Communicate information clearly through verbal and written interactions.
• Work with Microsoft Office and Google Workspace tools, including spreadsheets and documents, to support process-related activities.
• Apply e-commerce knowledge and understanding to customer support activities where relevant.
• Maintain professional communication and a solution-oriented approach when handling queries.

Job Requirements:

• Education: Class 12 pass or equivalent.
• Language Skills: Strong communication skills in both Hindi and English. Knowledge of an additional regional language is an advantage.
• Communication: Excellent verbal and written communication skills.
• Computer Skills: Hands-on experience with Microsoft Office and Google Workspace tools, including spreadsheets and documents.
• Analytical Skills: Strong analytical and logical reasoning abilities, with the ability to assess problems and propose solutions.
• E-commerce Knowledge: Previous e-commerce experience or knowledge is an added advantage.
• Ability to understand issues, communicate clearly, and approach problems with a solution-oriented mindset.

Key Competencies

• Hindi and English communication
• Written and verbal communication
• Analytical and logical reasoning
• Problem assessment and solution identification
• Supplier and vendor query understanding
• Microsoft Office and Google Workspace proficiency
• E-commerce awareness
• Customer-focused communication

Why Join Fusion CX?

Be part of a collaborative work environment where communication, analytical thinking, and problem-solving contribute to effective customer experiences. Build your skills while working with teams supporting e-commerce operations.

What You Will Gain

• Experience in e-commerce customer support operations.
• Opportunities to strengthen analytical, communication, and problem-solving skills.
• Practical exposure to digital productivity tools and business support processes.