Customer Service Associate – Inbound Support – GIG – Kalyani, India

Fusion CX; Nadia; On-site; INR 201,000 - 312,000; Part time

Job summary

Fusion CX in Kalyani, India, is seeking a Customer Service Associate – Inbound Support for a GIG role. You will handle inbound inquiries in an e-commerce environment using digital productivity tools and apply analytical thinking to resolve issues.

The position requires Bengali language skills, basic education, and familiarity with MS Office and Google Docs/Sheets. This role offers flexible hours and the chance to gain practical experience in e-commerce customer support.

Qualifications

• Minimum qualification: Class XII / H.S. Pass.
• Language requirement: Bengali language processing.
• Experience in e-commerce is a plus.
• Hands-on with MS Office, Google Sheets and Google Docs.
• Strong analytical and logical reasoning abilities.
• Ability to quantify supplier or vendor concerns and propose solutions.

Responsibilities

• Support inbound customer service activities in an e-commerce environment.
• Understand and analyse problem statements raised by suppliers or vendors.
• Quantify identified problems and apply logical reasoning to propose appropriate solutions.
• Use MS Office, Google Sheets, and Google Docs as required.
• Apply e-commerce knowledge and digital tools to support customer service processes.

Skills

Analytical skills

Problem solving

Bengali language

Digital proficiency

Education

Class XII / H.S. Pass

Tools

MS Office

Google Sheets

Google Docs

Job description

Turn e-commerce concerns into clear, practical solutions. Fusion CX is hiring Customer Service Associates for inbound customer support jobs in Kalyani. If you're looking for customer service jobs in Kalyani, e-commerce customer support jobs, inbound support jobs with flexible hours, or GIG jobs in Kalyani, this opportunity is suited to candidates with Bengali language skills, familiarity with e-commerce environments, digital proficiency, and strong analytical and logical reasoning abilities. As part of this GIG customer service opportunity in Kalyani, you will work in an e-commerce support environment where understanding customer and supplier concerns, working with digital productivity tools, and applying logical thinking to problem statements are important.

Job Descriptions:

About the Role

As a Customer Service Associate – Inbound Support, you will support customer service activities in an e-commerce environment while using digital productivity tools and analytical thinking. The role requires the ability to understand and quantify problem statements involving suppliers or vendors and propose appropriate solutions.

Key Responsibilities

• Support inbound customer service activities in an e-commerce environment.
• Understand and analyse problem statements raised by suppliers or vendors.
• Quantify identified problems and apply logical reasoning to propose appropriate solutions.
• Use MS Office, Google Sheets, and Google Docs as required for support activities.
• Apply e-commerce knowledge and digital tools to support effective customer service processes.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Language Requirement: Bengali Language Process.
• E-commerce Knowledge: Experience and knowledge of e-commerce is a plus
• Digital Skills: Hands-on experience with MS Office, Google Sheets, and Google Docs
• Analytical Skills: Strong analytical and logical reasoning abilities
• Problem-Solving: Ability to quantify problem statements from suppliers or vendors and propose appropriate solutions

Work Details:

• Position: Customer Service Associate
• Role: Inbound Support
• Location: Kalyani, India
• Work Type: GIG
• Work Mode: WFO
• Language: Bengali
• Shift: 2:00 PM - 11:00 PM

Why Join Fusion CX?

E-commerce support requires the ability to understand problems, work with information and use digital tools effectively. This GIG opportunity in Kalyani offers practical exposure to an environment where analytical thinking and problem-solving are part of everyday customer support activities. You will have the opportunity to strengthen your digital productivity skills while developing practical experience in e-commerce support and structured problem-solving.

What You Will Gain

• Practical experience in e-commerce customer support
• Exposure to inbound customer service operations
• Experience working with MS Office and Google productivity tools
• Stronger analytical and logical reasoning skills
• Experience analyzing and quantifying supplier and vendor concerns
• Practical exposure to e-commerce processes
• Experience working in a GIG customer support environment