Customer Service Associate – E-commerce Supplier Support & Campaigns – Howrah, India

Fusion BPO Services; Howrah; On-site; INR 240,000 - 420,000; Full time

Job summary

Fusion CX in Howrah is hiring a Customer Service Associate to support e‑commerce operations including supplier onboarding, seller support, quality checks, and campaign engagement. The role requires strong Hindi and English communication, analytical thinking, and the ability to address supplier concerns with practical solutions.

Candidates should have completed Class XII, with graduation as an added advantage.

Qualifications

• Class XII completed; graduation is an added advantage
• Strong verbal and written communication in Hindi and English
• Knowledge of Bengali may be required for supplier activities
• Familiar with MS Office and Google Workspace tools
• Strong analytical and logical thinking

Responsibilities

• Assist suppliers and vendors with onboarding and support queries, offering accurate information and solutions
• Review seller information and submissions for accuracy and compliance with standards
• Conduct quality checks on seller data, catalog information, and transactions
• Verify information using spreadsheets and internal tools and maintain records
• Analyze supplier concerns, identify problems, and recommend solutions
• Make outbound supplier calls to drive participation in campaigns and deals
• Resolve inquiries promptly and escalate when needed
• Maintain knowledge of products, services, and campaigns while following procedures

Skills

Communication skills

Hindi & English

Analytical thinking

MS Office

Google Workspace

Education

Class XII completed

Graduation advantage

Tools

MS Office Suite

Google Workspace

Job description

Looking for Customer Service Associate jobs in Howrah? Fusion CX is hiring Customer Service Associates for e-commerce supplier onboarding, seller support, quality verification, and campaign engagement. This opportunity is suited to candidates with strong Hindi and English communication skills, analytical thinking, and the ability to understand supplier concerns and recommend practical solutions. If you have completed Class XII and are comfortable working with digital tools and spreadsheets, explore this opportunity in e-commerce jobs in Howrah.

Job Descriptions:

About the Role

As a Customer Service Associate, you will support different areas of e-commerce operations, including supplier onboarding, seller support, quality verification, and campaign engagement. You will assist suppliers and vendors with their queries, review seller information and submissions, identify discrepancies, and help resolve operational concerns. The role also involves making outbound calls to encourage supplier participation in sales, deals, and promotional campaigns. You will provide accurate information, verify relevant details, maintain quality standards, and recommend solutions to supplier and vendor concerns.

Roles and Responsibilities

• Assist suppliers and vendors with onboarding, seller support queries, and operational concerns, providing accurate information and appropriate solutions.
• Review seller information, documents, and submissions to verify accuracy, completeness, and compliance with required standards.
• Conduct quality checks on seller-related data, catalog information, and transaction details to identify errors, missing information, and discrepancies.
• Verify information using spreadsheets and internal tools, maintain accurate records, and identify process-related issues.
• Analyze supplier and vendor concerns, identify underlying problems, quantify issues where possible, and recommend suitable solutions.
• Make outbound calls to suppliers to encourage participation in sales, deals, and promotional campaigns, explaining relevant details and providing assistance.
• Resolve supplier inquiries promptly, address concerns, and elevate cases requiring further assistance.
• Maintain updated knowledge of relevant products, services, and campaigns while following established procedures and service quality standards.

Job Requirements:

• Minimum educational qualification: Class XII (Higher Secondary) completed. Graduation is an added advantage.
• Strong verbal and written communication skills in Hindi and English.
• Bengali communication skills may be required for assigned supplier engagement activities.
• Knowledge of an additional regional language is an advantage.
• Hands‑on familiarity with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Ability to understand supplier or vendor concerns, assess problems, and recommend suitable solutions.
• Basic computer knowledge and the ability to work with digital tools.
• Willingness to handle both inbound support queries and outbound supplier calls.
• Willingness to work from the office.

Key Competencies

• Strong verbal and written communication.
• Analytical thinking and logical reasoning.
• Problem‑solving and solution‑oriented decision‑making.
• Attention to detail and accuracy in data verification.
• Supplier engagement and relationship‑building skills.
• Ability to identify discrepancies and maintain quality standards.
• Adaptability and effective task management.

Preferred Qualifications

• Previous experience in customer service or a call center environment.
• Knowledge of e-commerce operations and supplier or seller support.
• Familiarity with MS Office and Google Workspace tools.
• Experience handling supplier or vendor queries and outbound customer engagement.

Why Join Fusion CX?

Join a global CX company where you can apply your communication and analytical skills across e-commerce support, supplier engagement, and campaign operations.

What You Will Gain

• Exposure to e-commerce supplier onboarding and seller support processes.
• Experience in seller information verification, quality checks, and campaign engagement.
• Opportunities to strengthen your communication, analytical, and problem‑solving skills.

Job Location & Work Details

• Location: Howrah, West Bengal, India
• Work Mode: Work From Office (WFO)