Customer Service Associate - (Freshers)

RRD; Chennai; On-site; INR 180,000 - 280,000; Full time

Job summary

RRD GO Creative in Chennai hires a Customer Support Associate to handle voice support, assist customers with inquiries, and resolve issues with a positive, empathetic approach.

The role requires graduation, freshers or 0–1 year experience in customer service, and flexibility to work night shifts and weekends. Strong communication and basic MS Office skills are expected.

Qualifications

• Any Graduation is acceptable.
• Freshers or 0–1 year in customer service preferred.
• Strong oral and written communication skills.
• Willingness to work night shifts and weekends as needed.

Responsibilities

• Handle inbound and outbound voice calls to assist customers with inquiries and product information.
• Provide clear, accurate information and resolve complaints professionally.
• Maintain a positive, empathetic attitude while interacting with customers.
• Collaborate with team to ensure high-quality customer experience.

Skills

Communication skills

Problem solving

Attention to detail

Night shift availability

Education

Any Graduates

Tools

MS Office (Basic)

Job description

Ap

Job Description

About us: RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE currently seeking Customer Support Associate for Call Center Process to join in Chennai

In this role you will be responsible for:

Voice Support:

• Handle inbound and outbound calls to assist customers with inquiries, issues, and product information
• Provide clear and accurate information to customers, ensuring their questions are answered effectively
• Resolve customer complaints and concerns in a professional and timely manner
• Maintain a positive and empathetic attitude while interacting with customers

• Education Qualifications: Any Graduates

• Work Experience: Fresher/minimum 0 to 1 years of experience in customer service, preferably in a voice Process
• Good oral and written communication skills
• Good problem-solving abilities and attention to detail
• Flexibility to work in night and weekends, as needed

Competencies required for the role:

• Customer Experience - Strive to exceed customer expectations by providing personalized service and support. Gather customer feedback and insights to help improve products and services
• Interpersonal Skills - Excellent verbal and written communication skills
• Customer Service Skills - Communication skills for effective client interaction
• Time Management - Should be able to complete all jobs on time
• Adaptability - Should be able to adapt to any shift depending on the project requirement. Open to team/process change
• MS Office (Basic)