Customer Support Associate

Zoho; Chennai District; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

RRD GO Creative is seeking a Customer Support Associate in Chennai to provide high quality, real-time client assistance and coordinate with the production team to deliver outputs as committed. The role involves understanding client requirements, setting clear expectations, and adhering to internal metrics.

With a long-standing presence in multichannel business communications, you will support diverse clients and help optimize customer experiences within an agile team environment.

Qualifikationen

• Excellent oral and written communication skills.
• Excellent presentation and layout skills.
• Ability to function in a dynamic and changing environment.

Aufgaben

• Providing high quality, real-time assistance to clients to support their projects.
• Communicating with the client to understand requirements, setting expectations, and ensuring expectations are met.
• Communicating the client requirement to the production team.
• Overseeing the production process and delivering output as committed.
• Adhering to internal metrics.

Kenntnisse

Good communication

Presentation skills

Adaptability

Jobbeschreibung

• Business Unit/Division Creative Communications - CHN
• Job Type Full time
• Date Opened 04/15/2025
• ORS ID 23267_CUS
• Salary As per industry standards
• State/Province Tamil Nadu
• Country India

About Us

RRDisaleadingglobalproviderofmultichannelbusinesscommunications services and marketing solutions. With more than 30,000 clients and 33,000employees across 28 countries, RRD offers the industry’s most comprehensive offering of solutions designed to help companies—from MainStreettoWallStreet—optimizecustomerengagementandstreamline business operations across the complete customer journey. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around theworld to create, manage, deliver, and optimize their marketing and business communications strategies.

Job Description

About us: RRD GO Creative™, with more than threedecades of expertise in business communications, marketing solutions, anddigital productivity solutions, we successfully help reimagine customerexperiences for companies. Our three pillars of Global Brand Solutions, SmartWork Solutions, and Technology & Innovation Services transform the waybusinesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work acrossvarious industries to co-create a future-ready business landscape. We adopt aconsultative approach to digitizing every aspect of the Customer Journey so youcan effectively translate a strategic vision of expansion and efficiency into asuperior Customer Experience. We help you effectively address customer needs soyou can make Customer Experience your competitive differentiator.

RRD GO CREATIVE is currentlyseeking Customer Support Associate for the Creative Communications division in Chennai.

In this role you will be responsible for:

• Providing high quality, real-timeassistance to clients to support their projects.
• Communicating with the client tounderstand requirements, setting expectations, and making sure that theexpectations are met.
• Communicatingthe client requirement to the production team.
• Overseeing theproduction process and the delivering the output as committed.
• Adhering to theinternal metrics.

Requirements for this role include:

• Good oral and written communication skills
• Excellent presentation and layout skills
• Ability to function in a dynamic and changing environment.