Hiring For Graduate | Banking process | Active listening

Tech Mahindra; Mumbai; On-site; INR 189,720 - 212,040; Full time

Job summary

Tech Mahindra is hiring for an Associate Customer Support role based in Mumbai. This position focuses on the voice process in the Banking and Healthcare industries. The successful candidate must possess strong verbal communication skills in English and Hindi, alongside good typing speed and interpersonal skills.

This job offers a full-time employment schedule with 5 days of working, requiring a minimum of 6 months relevant experience in the BPO sector. The shift timings vary for girls and boys with two rotational week-offs.

Qualifications

• Minimum 6 months of relevant experience in the BPO industry.
• HSC or higher qualification.
• Good verbal and written communication skills.

Responsibilities

• Resolve banking-related issues over calls.
• Manage customer calls for exceptional service.
• Respond to customer needs and concerns effectively.
• Document customer interactions in the system.

Skills

Verbal communication in English

Verbal communication in Hindi

Typing speed with accuracy

Interpersonal skills

Customer handling skills

Education

Graduate / Postgraduate

Job description

Job Description

Urgent openings For Voice process- 5 Days working- Chandivali/ Airoli- 17k to 19k in hand Salary

We are hiring for voice process (Banking/ Healthcare industry).

Designation: Associate Customer Support

Shift Timing: Girls: 7AM - 8PM (any 10hrs); Boys: 8 AM-11PM (Any 10hrs)

5 days working & 2 rotational week-off

Qualification: Graduate / Postgraduate

Experience: HSC + Minimum 6 Months of relevant experience in the BPO industry

Skills Required

• Good verbal and written communication skills in English and Hindi
• Good typing speed with accuracy
• Strong interpersonal and customer handling skills
• Ability to manage queries and resolve issues effectively

Roles & Responsibilities

• Resolve banking-related issues and queries over calls
• Manage customer calls with a focus on exceptional service and timely query resolution
• Actively respond to customer needs, concerns, and feedback appropriately
• Accurately document customer interactions and update records in the system

Job Classification

Industry: BPM / BPO

Functional Area / Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Role: Customer Onboarding - Voice / Blended

Employment Type: Full time

Contact Details

Company: Tech Mahindra

Location(s): Mumbai