Customer Retention Executive - Voice / Blended

Thyrocare Technologies Ltd.; Navi Mumbai; On-site; INR 15,000 - 27,000; Full time

Job summary

Thyrocare Technologies Ltd. in Navi Mumbai is seeking a Customer Support Executive to manage queries via voice, email, and chat. The role operates from the office in a day-rotation shift and requires a minimum of 6 months in voice/customer support. Immediate joiners are preferred.

You will handle inquiries, provide accurate information, and ensure customer satisfaction through professional communication and efficient problem solving. CTC salary ranges are offered with opportunities for growth.

Qualifications

• Good Verbal And Written Communication Skills.
• Good typing and email/chat-handling skills.
• Basic computer knowledge.
• Customer service and problem-solving skills.
• Comfortable working in a blended process and day-rotation shifts.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Provide accurate information and resolve customer queries professionally.
• Handle inbound and outbound calls as required.

Skills

Verbal and written communication

Typing and email/chat handling

Basic computer knowledge

Customer service and problem solving

Blended process and day-rotation fit

Job description

This job is provided by apna.co

Position: Customer Support Executive

Process: Blended Process – Voice + Email + Chat

Location: Juhinagar, Navi Mumbai

Work Mode: Work from Office

Shift: Day Rotation

Experience: 6 Months+ in Voice/Customer Support preferred

Salary: ₹15,000–₹27,000 CTC

Key Responsibilities

• Handle customer queries through calls, emails, and chat.
• Provide accurate information and resolve customer queries professionally.
• Handle inbound and outbound calls as required.

Requirements

• Good Verbal And Written Communication Skills.
• Good typing and email/chat-handling skills.
• Basic computer knowledge.
• Customer service and problem-solving skills.
• Comfortable working in a blended process and day-rotation shifts.
• Immediate joiners preferred.