Chat Support Executive

nan; Uttar Pradesh; On-site; INR 200,000 - 500,000; Full time

Job summary

Noida, Gurugram, and Lucknow are open locations for a Chat Support and Blended Customer Support role. We hire freshers and experienced candidates to resolve customer queries, provide accurate information, and handle interactions across chat, email, voice, and other channels to ensure a positive customer experience.

In this full-time, in-person position you will document interactions, escalate complex issues, coordinate with internal teams, and continually update product knowledge.

Qualifications

• Freshers and experienced candidates welcome.
• Undergraduate or graduate candidates can apply; graduation not mandatory.
• Good written and verbal communication skills.
• Willingness to work in voice, non-voice, or blended processes.
• Basic computer knowledge and typing skills.

Responsibilities

• Resolve customer queries and provide accurate information about products and services.
• Handle customer interactions professionally through chat, email, voice and other assigned support channels.
• Manage voice and non-voice customer support processes as per business requirements.
• Document customer interactions, complaints and resolutions accurately in internal systems.
• Identify complex customer issues and escalating them to the appropriate department.
• Coordinate with internal teams to ensure timely query resolution.
• Maintain product knowledge to provide relevant and effective customer assistance.
• Handle difficult customer situations with professionalism, patience, and empathy.
• Meet customer service quality standards and productivity targets.
• Manage time effectively while handling multiple customer requests.
• Follow company policies, data confidentiality guidelines, and escalation procedures.

Skills

Chat Support

Customer Support

Customer Service

BPO

Blended Process

Voice Process

Non-Voice Process

Email Support

Backend Process

Customer Care

Customer Handling

Customer Query Resolution

Problem-Solving

Communication Skills

Time Management

Product Knowledge

Escalation Management

Job description

Job Description: Chat Support / Blended Customer Support Executive

Job Locations: Noida, Gurugram, and Lucknow
Experience: 0–5 Years
Employment Type: Full-Time
Eligibility: Undergraduate or Graduate (Graduation Not Mandatory)

About the Role

We are hiring freshers and experienced candidates for Chat Support and Blended Customer Support processes. The role involves resolving customer queries, providing accurate information, handling customer interactions across chat, email, voice and other assigned channels, and ensuring a positive customer experience.

Key Responsibilities

• Resolve customer queries and provide accurate information about products and services.
• Handle customer interactions professionally through chat, email, voice and other assigned support channels.
• Manage voice and non-voice customer support processes as per business requirements.
• Document customer interactions, complaints and resolutions accurately in internal systems.
• Identify complex customer issues and escalating them to the appropriate department.
• Coordinate with internal teams to ensure timely query resolution.
• Maintain product knowledge to provide relevant and effective customer assistance.
• Handle difficult customer situations with professionalism, patience, and empathy.
• Meet customer service quality standards and productivity targets.
• Manage time effectively while handling multiple customer requests.
• Follow company policies, data confidentiality guidelines, and escalation procedures.

Required Skills

Chat Support, Customer Support, Customer Service, BPO, Blended Process, Voice Process, Non-Voice Process, Email Support, Backend Process, Customer Care, Customer Handling, Customer Query Resolution, Problem-Solving, Communication Skills, Time Management, Product Knowledge, and Escalation Management.

Candidate Requirements

• Experience: 0–5 years in customer support, BPO, chat support, or a related field.
• Freshers and experienced candidates are welcome to apply.
• Undergraduate or graduate candidates can apply; graduation is not mandatory.
• Good written and verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to understand product information and respond to customer queries accurately.
• Basic computer knowledge and typing skills.
• Willingness to work in voice, non-voice, or blended processes as required.
• Ability to work in a team and meet assigned performance targets.

Preferred Candidate Profile

Candidates who are customer-focused, adaptable, patient, and comfortable communicating through digital and voice channels are encouraged to apply.

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person