Excellent Opportunity For Customer Support Voice & Blended - Gurgaon

Sahasya Global Solutions; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

One-Way Cab Provided

Job summary

Sahasasya Global Solutions in Gurugram is seeking a Customer Service Executive/Associate for International Voice Process (Blended Voice & Chat) in US rotational shifts. Graduation is mandatory; experience in international voice processes is required and beneficial.

You will handle inbound/outbound calls, resolve queries, and ensure high-quality customer service for an international brand, with emphasis on English communication and adherence to process guidelines.

Qualifications

• Graduation is mandatory in any stream.
• Minimum 2 years of experience in customer service/voice processes/blended (Voice & Chat).
• Prior international voice process experience required.
• Excellent verbal and written English communication skills.
• Willingness to work in US rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Responsibilities

• Handle inbound/outbound calls and resolve queries professionally.
• Provide accurate information and timely resolutions to customer concerns.
• Maintain excellent customer service and customer satisfaction.
• Communicate effectively with international customers.
• Follow process guidelines and maintain quality and performance standards.
• Work in rotational shifts and rotational week-offs.

Skills

English proficiency

International voice process

Customer service

Blended Voice/Chat

Education

Graduation

Job description

Job Description

Customer Service Executive / Associate - International Voice Process / Blended(Voice & Chat) / Banking Voice Process

Location: Gurugram

Experience: Minimum 2 Years

Qualification: Graduate in any stream

Shift: US Rotational Shifts

Working Days: 5 Days a Week

Week Off: Rotational

Cab Facility: One-Way Cab Provided

Joining: Immediate Joiners Preferred

Job Description

Customer Service Associates for an International Voice Process in Gurugram. Candidates will handle calls for a leading international brand, resolve customer queries, and ensure a high-quality customer experience while working in US rotational shifts.

Key Responsibilities

• Handle inbound / Outbound customer calls and resolve queries professionally.
• Provide accurate information and timely resolutions to customer concerns.
• Maintain excellent customer service and customer satisfaction.
• Communicate effectively with international customers.
• Follow process guidelines and maintain quality and performance standards.
• Work in rotational shifts and rotational week-offs.

Required Skills & Qualifications

• Graduation is mandatory in any stream.
• Minimum 2 years of experience in customer service / voice processes / Blended(Voice & Chat).
• Prior international voice process experience is required.
• Excellent verbal and written English communication skills.
• Willingness to work in US rotational shifts and rotational week-offs.
• Immediate joiners are highly preferred.

Good to Have

• Customer support experience in any domain.
• Ability to work with performance and quality targets.
• Calm, patient, and customer-focused attitude.

Rounds of Interview

• Hr Round
• Operations Round
• SpeechX

***References are highly appreciated***