Customer Service Associate – E-commerce Support – Durgapur

Fusion CX; Durgapur; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Fusion CX in Durgapur is hiring a Customer Service Associate to assist customers in Hindi or English, using internet-based tools, mobile apps, and computer systems to deliver a smooth support experience.

The ideal candidate is a fresher or has 1–2 years of relevant experience, with basic computer and smartphone skills and a willingness to learn. Proficiency in MS Excel and MS Word is expected to handle routine tasks.

Qualifications

• Education: Class 12 pass or equivalent.
• Fresher welcome or 1–2 years experience.
• Fluency in Hindi and English per customer need.
• English proficiency equivalent to Versant Level 3 or 4.
• Basic computer and internet skills.

Responsabilités

• Communicate with customers in Hindi and English according to their language.
• Understand queries and provide appropriate assistance.
• Navigate internet-based platforms, mobile apps, and computer systems to support interactions.
• Use Microsoft Excel and Microsoft Word for routine tasks.
• Maintain clear and effective communication while assisting customers.
• Follow established process guidelines and service standards.

Connaissances

Bilingual Hindi/English

Customer support

Internet & apps usage

Computer navigation

Excel & Word basics

Adaptability & learning

Customer-focused communication

Formation

Class 12 pass

Outils

Microsoft Excel

Microsoft Word

Description du poste

Looking for customer service jobs in Durgapur? Fusion CX is hiring Customer Service Associates for an e-commerce customer support process. If you are a fresher or have 1–2 years of relevant experience and can communicate comfortably in Hindi and English, this opportunity offers a chance to build your career in e-commerce customer service, online shopping support, and customer experience. Candidates with basic computer and smartphone skills and a willingness to learn are encouraged to apply.

Job Descriptions:

About the Role

As a Customer Service Associate at Fusion CX, you will assist customers with their queries and provide support in Hindi or English according to their language preference. You will use internet-based tools, mobile applications, and computer systems to navigate customer support processes and help deliver a smooth customer experience.

Key Responsibilities

• Communicate with customers in Hindi and English according to their preferred language.
• Understand customer queries and provide appropriate assistance through professional communication.
• Navigate internet-based platforms, mobile applications, and computer systems to support customer interactions.
• Use Microsoft Excel and Microsoft Word for routine process-related tasks.
• Maintain clear and effective communication while assisting customers.
• Follow established process guidelines and customer service standards.

Job Requirements:

• Education: Class 12 pass or equivalent.
• Experience: Freshers are welcome to apply. Candidates with 1–2 years of relevant experience may also apply.
• Language Skills: Ability to understand and communicate in both Hindi and English, based on customer preference.
• English Proficiency: English competency equivalent to Versant Level 3 or 4.
• Computer Skills: Working knowledge of the internet, mobile applications, and system navigation.
• MS Office Skills: Basic working knowledge of Microsoft Excel and Microsoft Word.
• Good communication skills and a customer-focused attitude.
• Willingness to learn and adapt to customer support processes.

Key Competencies

• Hindi and English communication
• Customer interaction and support
• Internet and mobile application proficiency
• Computer and system navigation
• Microsoft Excel and Word
• Adaptability and willingness to learn
• Customer-focused communication

Why Join Fusion CX?

Start your career with Fusion CX in a customer-focused environment where communication, learning, and professional development are valued. Whether you are a fresher or have relevant experience, this opportunity allows you to strengthen your customer service skills.

What You Will Gain

• Experience in e-commerce customer support.
• Opportunities to develop communication and customer engagement skills.
• Practical exposure to internet-based platforms, mobile applications, and computer systems.