Customer Service Associate – E-commerce Operations Support (English) – Kalyani, India

Fusion CX; Sahibganj; Sur place; INR 167 000 - 290 000; Plein temps

Résumé du poste

Fusion CX is hiring a Customer Service Associate to support e-commerce operations by reviewing supplier and vendor concerns, using analytical and logical reasoning to propose solutions. The role requires familiarity with spreadsheets and document management tools, attention to detail, and a structured approach to problem-solving.

Minimum education is Class XII completed. Hands-on experience with MS Office and Google Workspace is expected, and knowledge of e-commerce operations is advantageous.

Qualifications

• Class XII (Higher Secondary) completed.
• Hands-on experience with MS Office and Google Workspace.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers and vendors.
• Knowledge of e-commerce operations is an advantage.
• Willingness to work from the office.

Responsabilités

• Review and understand problem statements and concerns raised by suppliers and vendors.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose appropriate solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain accuracy when reviewing, organizing, and documenting information.
• Apply a structured and solution-oriented approach to assigned tasks.

Connaissances

Analytical thinking

Logical reasoning

Attention to detail

Problem-solving

Formation

Class XII (Higher Secondary)

Outils

MS Office

Google Workspace

Description du poste

Looking for Customer Service Associate jobs in Kalyani? Fusion CX is hiring Customer Service Associates for e-commerce operations support. This opportunity is suited to candidates with strong analytical and logical reasoning skills, familiarity with MS Office or Google Workspace, and an interest in understanding and resolving supplier and vendor concerns. If you have completed Class XII and are looking for e-commerce jobs or customer service jobs in Kalyani, explore this opportunity.

Job Descriptions:

About the Role

As a Customer Service Associate, you will support e-commerce operations by reviewing and understanding concerns raised by suppliers and vendors. You will use analytical and logical reasoning skills to assess problem statements, quantify issues based on available information, and propose appropriate solutions. The role requires familiarity with spreadsheets and document management tools, attention to detail, and a structured approach to problem-solving. Previous e-commerce experience or knowledge of e-commerce operations will be an added advantage.

Key Responsibilities

• Review and understand problem statements and concerns raised by suppliers and vendors.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose appropriate solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain accuracy when reviewing, organizing, and documenting information.
• Apply a structured and solution-oriented approach to assigned tasks.

Job Requirements:

• Minimum educational qualification: Class XII (Higher Secondary) completed.
• Hands-on experience with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers and vendors.
• Ability to assess issues and propose suitable solutions.
• Knowledge of e-commerce operations or previous e-commerce experience is an advantage.
• Willingness to work from the office.

Key Competencies

• Analytical thinking and logical reasoning.
• Problem assessment and solution-oriented approach.
• Attention to detail and accuracy.
• Spreadsheet and document management skills.
• Ability to interpret information and identify inconsistencies.
• Structured thinking and effective problem-solving.

Preferred Qualifications

• Previous experience or knowledge of e-commerce operations.
• Familiarity with MS Office and Google Workspace tools.

Why Join Fusion CX?

Join a global CX company where you can apply your analytical and problem-solving skills while contributing to e-commerce support operations.

What You Will Gain

• Exposure to e-commerce operations and supplier or vendor support.
• Opportunities to strengthen analytical and logical reasoning skills.
• Practical experience working with spreadsheets, documentation, and operational information.

Job Location & Work Details

• Location: Kalyani, West Bengal, India
• Work Mode: Work From Office (WFO)