Customer Service Associate – Customer Support – Bangalore, India

Fusion CX; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Fusion CX in Bengaluru is seeking a Customer Service Associate to support customers across phone, email, and chat. You will deliver accurate information, resolve concerns, and maintain detailed records in the CRM while coordinating with internal teams to provide timely solutions.

The role emphasizes clear communication, problem-solving, and a customer-first mindset. It is a full-time, office-based position with standard business hours and potential flexibility as needed.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries across channels.
• Familiarity with CRM systems and order processes.

Responsibilities

• Respond to inquiries via phone, email, and chat with accurate information.
• Address concerns professionally and work toward resolutions.
• Process orders, returns, and exchanges while updating records.
• Maintain detailed customer interaction records in the CRM.
• Provide product information and troubleshooting guidance.
• Collaborate with internal teams to address customer needs.
• Follow up to ensure concerns are resolved and satisfied.
• Meet defined customer service targets and KPIs.

Skills

Customer service

Communication skills

Multichannel support

CRM knowledge

Job description

Turn customer questions into clear answers and timely solutions. Fusion CX is hiring Customer Service Associates for customer service jobs in Bangalore. If you’re looking for customer service jobs in Bangalore, customer support jobs, customer care jobs, voice and email support jobs, or customer service careers, this opportunity is suited to graduates who communicate clearly, solve customer concerns professionally, and enjoy helping people find the right solutions. In this role, you will assist customers through phone, email, and chat, provide accurate information, resolve concerns, maintain customer records, and coordinate with internal teams when additional support is required.

Job Descriptions:

About the Role

As a Customer Service Associate, you will be responsible for delivering professional customer support across multiple communication channels. You will understand customer inquiries, provide relevant information and assistance, resolve issues where possible, and follow up to ensure customer concerns have been addressed.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat, providing accurate and timely information.
• Address customer concerns and complaints professionally and work toward effective resolutions.
• Process customer orders, returns, and exchanges while supporting a positive customer experience.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide product information, troubleshooting assistance, and guidance on available services.
• Collaborate with other departments to address customer needs and escal ...
• Follow up with customers to confirm that their concerns have been resolved and satisfied with the support provided.
• Handle every customer interaction politely and respectfully while maintaining a positive company image.
• Meet or exceed defined customer service targets and KPIs.

Job Requirements:

• Customer Service Experience: Experience in the customer service industry is preferred
• Communication Skills: Strong communication and customer-handling skills
• Product & Service Knowledge: Ability to learn and understand products and services relevant to the role
• Problem-Solving: Strong ability to understand customer concerns and provide appropriate solutions
• Customer Focus: Genuine interest in helping customers and resolving their concerns professionally
• CRM Skills: Ability to maintain accurate customer interaction and transaction records
• Multichannel Support: Comfortable communicating with customers through phone, email, and chat
• Bilingual Skills: Bilingual capabilities may be applicable depending on the market
• Work Style: Ability to work effectively in a team-oriented and fast-paced environment
• Position: Customer Service Associate
• Role: Customer Support
• Work Type: WFO
• Work Mode: Work From Office
• Employment Type: Full-time
• Schedule: Standard business hours; flexibility may be required

Why Join Fusion CX?

Customer service is about more than responding to questions. It is about understanding what a customer needs, communicating clearly, and staying engaged until the concern is addressed. This role gives you the opportunity to build practical experience across phone, email, and chat support while developing stronger problem-solving and customer-handling skills. You will also gain experience working with CRM systems, internal teams, customer service processes, and defined performance expectations in a fast-paced professional environment.

What You Will Gain

• Practical experience in multichannel customer support
• Hands-on exposure to phone, email, and chat-based customer interactions
• Stronger customer communication and problem-solving skills
• Experience maintaining customer records in a CRM system
• Exposure to order, return, and exchange processes
• Experience providing product information and troubleshooting assistance
• Stronger follow-up and customer relationship skills
• Experience working with customer service targets and KPIs
• Professional experience in a structured, team-oriented environment