International Blended Customer Support - Voice & Chat : Freshers : GGN

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 201,000 - 257,000; Full time

Benefits offered by this job

In-hand salary

Training provided

Performance incentives

Career growth

Supportive environment

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram is hiring freshers for an International Blended Customer Support process. You will handle customer queries via voice calls and live chat, delivering a smooth and positive experience to international clients.

This entry-level role offers in-hand salary of 18,000–23,000 INR per month, training and incentives, and opportunities to develop global customer service skills while working in rotational shifts from the Gurgaon office.

Qualifications

• Freshers welcome; prior BPO experience not mandatory.
• Minimum qualification: 12th pass or graduate.
• Good verbal and written communication in English.
• Comfortable handling voice calls and chat support.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound customer interactions via voice calls and live chat.
• Provide accurate and timely solutions to customer queries.
• Communicate professionally with international customers in English.
• Document customer interactions and update CRM records.
• Meet performance metrics related to quality, productivity, response time, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Skills

English communication

Written English

Typing skills

Basic computer skills

Customer orientation

Problem solving

Education

12th pass or graduate

Tools

CRM system

Job description

We are hiring enthusiastic and customer-focused freshers for an International Blended Customer Support process. Candidates will handle customer queries through voice calls and live chat, ensuring a smooth and positive customer experience.

This is an excellent opportunity for freshers looking to start their careers in the BPO, customer service, and international support industry.

Role & responsibilities

• Handle inbound and outbound customer interactions through voice calls and live chat.
• Provide accurate and timely solutions to customer queries.
• Communicate professionally with international customers in English.
• Understand customer concerns and resolve issues within defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Follow process guidelines, standard operating procedures, and compliance requirements.
• Document customer interactions and update information in the CRM system.
• Meet performance metrics related to quality, productivity, response time, and customer satisfaction.
• Escalate complex issues to the appropriate team whenever required.

Preferred candidate profile

• Freshers are welcome to apply; prior BPO experience is not mandatory.
• Minimum qualification: 12th pass or graduate (as per process requirements).
• Good verbal and written communication skills in English.
• Comfortable handling both voice calls and chat support.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good listening and problem-solving abilities.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable working from the office in Gurgaon/Gurugram.
• Immediate joiners will be preferred.

Perks & Benefits

• In-hand salary: 18,000 to 23,000 per month in hand.
• Attractive salary package for freshers.
• Incentives and performance-based rewards, if applicable.
• Paid training and process guidance.
• Professional development and career growth opportunities.
• Supportive work environment.
• Opportunity to develop international customer service and communication skills.
• Employee benefits as per company policy.
• Explore future growth opportunities in quality, training, team leadership, and operations.