Customer Service Associate - Voice & Webchat

Gratitude India Pvt Ltd; Kolkata District, Chennai District; On-site; INR 167,000 - 279,000; Full time

Job summary

Gratitude India Pvt Ltd in Kolkata is hiring Customer Service Associates for Voice and Webchat to handle inquiries and resolve issues.

You will manage customer queries, complaints, and service requests over voice and chat, requiring excellent English communication and basic computer skills.

The role features five-day working weeks with office-based, rotating shifts.

Qualifications

• Graduate with 1–5 years of customer service experience.
• Strong English communication skills.
• Experience handling voice and webchat channels.
• Willingness to work in office with rotating shifts.

Responsibilities

• Handle customer queries, complaints and service requests through voice/chat.

Skills

English communication

Voice & chat handling

Complaint resolution

Basic computer skills

Education

Graduate

Job description

Hiring Customer Service Associates for Voice & Webchat in Kolkata. Handle customer queries, complaints and service requests through voice/chat. 1–5 yrs experience. Excellent English communication required. 5 days WFO, rotational shifts.

Required Candidate profile

Graduate with 1–5 yrs customer service experience, strong English communication, voice/chat handling, complaint resolution and basic computer skills. Must be comfortable with WFO and rotational shifts