Customer Service Associate – Sales & Customer Support – Mumbai, India

Fusion CX; Mumbai; On-site; INR 201,000 - 268,000; Full time

Job summary

Fusion CX in Mumbai is hiring a Customer Service Associate for a role that blends customer support with direct sales responsibilities. You will respond to incoming sales inquiries via phone, email, and other channels, record interactions, and look for upsell opportunities while meeting sales and quality targets.

This WFO position requires strong English communication and multilingual capability. Ideal candidates are graduates or have a HSC with some OB sales exposure, and you should be

Qualifications

• Minimum qualification: Graduate.
• Candidates who are not graduates should have HSC qualification with a minimum of 6 months' exposure in OB Sales.
• Excellent English proficiency with Versant 5.
• Ability to communicate with customers in English, Hindi, Marathi, Telugu, and Tamil.

Responsibilities

• Provide timely, professional responses to incoming sales enquiries via phone, email, and other formats.
• Accurately record all customer interactions in the designated tool.
• Identify opportunities to upsell and cross-sell products and services.
• Work towards meeting monthly individual direct sales targets.
• Meet individual KPIs, including quality and sales targets.
• Adhere to internal sales processes and customer service processes.

Skills

Excellent English proficiency

Multilingual communication

Target-driven

Strong communication skills

Customer service orientation

Education

Graduate

HSC with 6 months OB Sales

Tools

CRM tool

Job description

Turn every customer interaction into an opportunity to help, connect, and grow. Looking for Customer Service Associate jobs in Mumbai or customer service and sales jobs in Mumbai? Fusion CX is hiring Customer Service Associates for a customer-focused role that combines professional customer support with sales, upselling, cross-selling, and relationship building. If you communicate confidently in English, Hindi, Marathi, Telugu, or Tamil, are target-driven, and enjoy helping customers make informed decisions, this opportunity could be a strong fit for you. In this role, you will respond to incoming sales enquiries across phone, email, and other formats, provide timely and accurate assistance, maintain customer interaction records, identify opportunities to upsell and cross-sell products or services, and work towards individual sales and quality targets.

Job Description:

About the Role As a Customer Service Associate - Sales & Customer Support, you will be responsible for delivering professional, helpful, and high-quality customer service before, during, and after customer requirements are addressed. The role combines customer care with direct sales responsibilities, requiring strong communication, a target-driven approach, accurate documentation, and active participation within the team.

Key Responsibilities

• Provide timely, professional, and accurate responses to all incoming sales enquiries received through phone, email, and other formats.
• Accurately record all customer interactions in the designated tool.
• Identify opportunities to upsell and cross-sell products and services.
• Work towards meeting monthly individual direct sales targets.
• Consistently meet individual KPIs, including quality and sales targets.
• Adhere to internal sales processes and customer service processes.
• Provide professional, helpful, and high-quality service before, during, and after customer requirements are met.
• Clearly communicate information and ideas through different channels in a manner that engages customers, helps them understand their options, and supports informed decisions.
• Actively participate within the team and contribute towards achieving collective goals.

Job Requirements:

• Minimum Qualification: Graduate.
• Candidates who are not graduates should have HSC qualification with a minimum of 6 months' exposure in OB Sales.
• English: Excellent English proficiency with Versant 5.
• Ability to communicate with customers in English, Hindi, Marathi, Telugu, and Tamil.
• Strong customer service orientation with the ability to understand and address customer needs.
• Target-driven approach with the ability to work towards and exceed personal and team goals.
• Strong communication skills and the ability to convey information clearly and effectively.
• Ability to work collaboratively and contribute to team goals.
• Must be able to demonstrate first-hand experience of the attributes and competencies outlined above.

Work Details

• Position: Customer Service Associate
• Location: Mumbai, India
• Work Type: Work From Office (WFO)

Why Join Fusion CX?

This role brings together two skills that matter in customer-facing careers: the ability to serve customers well and the ability to create meaningful sales opportunities. You will work with customers at different stages of their requirements, helping them understand their options while identifying products or services that may add value to their experience. The role also gives you the opportunity to work across customer service, direct sales, upselling, cross-selling, quality, and performance targets - building a broader foundation for a career in customer experience and sales.

What You Will Gain

• Build experience across customer service and direct sales.
• Strengthen your communication and customer engagement skills.
• Develop practical experience in upselling and cross-selling products and services.
• Gain experience working with individual sales and quality KPIs.
• Strengthen your ability to handle customer enquiries across phone, email, and other channels.
• Develop stronger target-oriented and decision-influencing communication skills.
• Build experience working collaboratively towards individual and team goals.