Customer Service Associate – Collections (Banking) – Kolkata

Fusion CX; Kolkata District; Sur place; INR 167 000 - 279 000; Plein temps

Résumé du poste

Fusion CX in Kolkata is hiring a Customer Service Associate for the Collections team. You will handle customer interactions, follow up on pending dues, and support loan recovery across personal and business loans, and credit cards.

Fluency in Hindi and English is required, with freshers welcome if you have strong communication skills. The role is based in Kolkata and operates in a banking collections environment.

Qualifications

• Minimum Class 12 pass or equivalent.
• At least 6 months of collections experience preferred; freshers may apply.
• Ability to communicate in Hindi and English.
• Basic understanding of financial products (loans, cards).
• DRA certificate preferred; freshers may apply.
• Experience with financial products or collections is advantageous.

Responsabilités

• Manage and execute collection processes.
• Follow up with customers on outstanding accounts and overdue payments.
• Build professional relationships to support timely collections.
• Monitor pending accounts and maintain follow-up.
• Communicate with customers in Hindi and English regarding payments.
• Apply knowledge of financial products during interactions.
• Work toward achieving monthly collection targets.
• Maintain customer-focused communication throughout the collection process.

Connaissances

Debt collection

Customer relationship management

Communication skills

Hindi-English bilingual

Negotiation

Formation

12th Grade or equivalent

Description du poste

Looking for collections jobs in Kolkata or banking customer service jobs in Kolkata? Fusion CX is hiring Customer Service Associates for a financial collections process. If you have experience in debt collection, financial products, or customer service, and can communicate confidently in Hindi and English, this opportunity allows you to build your career in banking collections, loan recovery, and financial customer support. Freshers with strong communication skills and an interest in financial services are also welcome to apply.

Job Descriptions:

About the Role

As a Customer Service Associate – Collections at Fusion CX, you will manage customer interactions related to outstanding payments and overdue accounts. You will follow up with customers regarding pending dues, support collection activities, and maintain professional relationships to encourage timely payments. The role also involves monitoring outstanding accounts and working towards monthly collection targets while applying your understanding of financial products.

Key Responsibilities

• Manage and execute collection processes effectively.
• Contact customers and follow up on outstanding accounts and overdue payments.
• Build and maintain professional relationships with customers to support timely collections.
• Monitor pending accounts and maintain consistent follow-up.
• Communicate with customers in Hindi and English regarding outstanding payments.
• Apply basic knowledge of financial products, including personal loans, business loans, and credit cards, when handling customer interactions.
• Work towards achieving monthly collection targets.
• Maintain professional communication and a customer-focused approach throughout the collection process.

Job Requirements:

• Education: Minimum Class 12 pass or equivalent.
• Experience: Minimum 6 months of experience in collections is preferred. Freshers without prior collection experience may also apply.
• Language Skills: Ability to communicate effectively in both Hindi and English.
• Communication: Good verbal communication and interpersonal skills.
• Financial Product Knowledge: Basic understanding of financial products such as personal loans, business loans, and credit cards.
• DRA Certification: Candidates with a DRA (Debt Recovery Agent) certificate are preferred. Freshers without a DRA certificate may also apply.
• Relevant Experience: Experience handling financial products or working in collection processes is an advantage.
• Schedule: Flexibility to work across seven days, as required by the operation.

Key Competencies

• Debt collection and payment follow-up
• Customer relationship management
• Outstanding account monitoring
• Financial product awareness
• Hindi and English communication
• Negotiation and interpersonal skills
• Target orientation and consistent follow-through

Why Join Fusion CX?

Join Fusion CX and develop your skills in financial customer support and collections. Work in a professional environment where communication, customer relationships, and performance contribute to effective collection operations.

What You Will Gain

• Experience in banking collections and financial customer support.
• Exposure to personal loans, business loans, and credit card-related collection processes.
• Opportunities to strengthen customer communication, account follow-up, and collection skills.

Job Location: Kolkata, West Bengal, India Work Mode: Work From Office (WFO)