Customer Service Associate – Banking Support – Howrah

Fusion CX; Howrah; Vor Ort; INR 134.000 - 223.000; Vollzeit

Zusammenfassung

Fusion CX in Howrah, West Bengal is hiring a Customer Service Associate to support customers in Hindi and English, ideal for freshers or those with up to six months in BPO or sales. You will develop communication, problem-solving, and customer engagement skills.

Experience with banking terminology is advantageous as you learn processes and contribute to positive service experiences within a customer-focused role.

Qualifikationen

• Education: Class 12 pass or graduate.
• Freshers are welcome; candidates with 1–6 months of experience in BPO or sales may apply.
• Must be able to communicate in Hindi and English.
• Basic banking terminology knowledge is preferred but not mandatory.

Aufgaben

• Communicate with customers in Hindi and English to understand queries and provide assistance.
• Listen actively to customer concerns and address questions professionally.
• Maintain clear, courteous, customer-focused communication throughout interactions.
• Apply basic problem-solving to support customer queries and deliver a positive service experience.
• Follow established processes and guidelines during customer interactions.
• Use banking terminology and basic knowledge of banking functions where relevant.

Kenntnisse

Hindi language

English language

Communication skills

Listening skills

Ausbildung

Class 12 pass

Graduate

Jobbeschreibung

Looking for customer service jobs in Howrah? Fusion CX is hiring Customer Service Associates for opportunities suited to freshers and candidates with up to six months of experience in BPO or sales processes. If you communicate confidently in Hindi and English, enjoy helping customers, and want to build your career in customer service, this role offers an opportunity to develop your communication, problem-solving, and customer engagement skills. Candidates with a basic understanding of banking terminology and functions will have an added advantage.

Job Descriptions:

About the Role

As a Customer Service Associate at Fusion CX in Howrah, you will use your Hindi and English communication skills to support customers, understand their queries, and provide appropriate assistance. This opportunity is suitable for freshers and early-career candidates looking to gain experience in customer service, sales support, or banking-related customer interactions.

Key Responsibilities

• Communicate with customers in Hindi and English to understand their queries and provide appropriate assistance.
• Listen actively to customer concerns and help address their questions professionally.
• Maintain clear, courteous, and customer-focused communication throughout interactions.
• Apply basic problem-solving skills to support customer queries and deliver a positive service experience.
• Follow established processes and guidelines while handling customer interactions.
• Use banking terminology and basic knowledge of banking functions where relevant to customer queries.

Job Requirements:

• Education: Class 12 pass or graduate.
• Experience: Freshers are welcome to apply. Candidates with 1–6 months of experience in a BPO or sales process may also apply.
• Language Skills: Ability to understand and communicate in both Hindi and English.
• Banking Knowledge: A basic understanding of banking terminology and functions is preferred but not mandatory.
• Good communication and listening skills.
• A customer-focused attitude and willingness to learn.

Why Join Fusion CX?

Start your career with Fusion CX in a role that values communication, customer focus, and a willingness to learn. Build a foundation in customer service while developing skills that can support your professional growth.

What You Will Gain

• Experience in customer communication and service support.
• Opportunities to strengthen Hindi and English communication skills in a professional environment.
• Exposure to customer service processes and basic banking terminology.

Job Location: Howrah, West Bengal, India