Customer Service Associate

Tech Mahindra; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Tech Mahindra in Pune, India, seeks a customer service associate to respond to inquiries, resolve issues, and ensure timely support. You will build strong relationships through empathy and active listening, while identifying upsell opportunities based on customer needs.

Responsibility includes maintaining CRM records and collaborating with sales and marketing to resolve complex issues. The role offers rotation shifts and a weekly day off, with emphasis on delivering high-quality customer

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely manner.
• Build strong relationships with customers through personalized interactions, empathy, and active listening.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs and preferences.
• Maintain accurate records of customer interactions using CRM software (e.g., Salesforce) to track progress and trends.
• Collaborate with internal teams (e.g., sales, marketing) to resolve complex customer issues.
• Good Handling customer experience

Job description

Roles and Responsibilities

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely manner.
  
• Build strong relationships with customers through personalized interactions, empathy, and active listening.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs and preferences.
  
• Maintain accurate records of customer interactions using CRM software (e.g., Salesforce) to track progress and trends.
  
• Collaborate with internal teams (e.g., sales, marketing) to resolve complex customer issues.
• Good Handling customer experience
• Ready to work for rotational shifts & Week Off