Customer Care Executive

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Square Business Services Pvt Ltd is seeking a dedicated Customer Care Executive in Andhra Pradesh to welcome fresh talent into the BPO sector. You will be the first point of contact, handling inbound calls and providing accurate product information to ensure customer satisfaction.

You will document interactions, collaborate with teammates to improve service, and participate in ongoing training to sharpen product knowledge and customer service skills.

Qualifications

• Clear verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficiency with basic computer applications and call center software.

Responsibilities

• Handle inbound calls and resolve customer inquiries.
• Provide accurate information about products and services.
• Document customer interactions for follow-up.
• Maintain a positive and professional demeanor with customers.
• Collaborate with teammates to improve service delivery.
• Participate in training to enhance product knowledge and CS skills.

Skills

Strong communication

Multi-tasking

Computer literacy

Customer focus

Willingness to learn

Tools

Call center software

Job description

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Andhra Pradesh. This role is ideal for freshers looking to start their career in the BPO sector. As a Customer Care Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities

• Handle inbound calls from customers, addressing their inquiries and resolving issues in a timely manner.
• Provide accurate information regarding products and services, ensuring customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with call center software.
• A customer-centric attitude with a passion for helping others.
• Willingness to learn and adapt to new challenges.