Process Associate | International BPO | Customer Support

Talent Acquaintance; Nagpur District; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues across multiple channels. You will deliver exceptional service, collaborating with internal teams to enhance the customer experience.

You will develop thorough knowledge of products and services, identify upsell opportunities, and maintain accurate records of interactions and transactions. The role requires strong communication, adaptability, and meticulous attention to detail in a fast-paced

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Fast-paced environment

Problem solving

Computer proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.