Process Associate | International BPO | Customer Support

Talent Acquaintance; Chennai District; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer service-oriented professional in Chennai to handle inquiries and resolve issues across channels. You will collaborate with internal teams to enhance the customer experience and develop thorough knowledge of products and services.

The role involves identifying upsell opportunities, maintaining accurate interaction records, and adapting to a dynamic work environment while delivering exceptional service.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Communication skills

Problem solving

Analytical skills

Tech proficiency

Herramientas

Computer systems

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.