Customer Service Associate

Tech Mahindra; Hyderabad; In loco; INR 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Tech Mahindra in Hyderabad is seeking an Associate Customer Support Voice to handle inbound and outbound calls with strong communication skills and customer focus.

Fluency in English and Hindi is required, with additional vernacular languages preferred. The role is permanent and based at DivyaSree Omega Building, Block C, First Floor; after training, 5 working days with 2 rotational weekly offs, with 24/7 rotations for male staff and day shifts for female staff.

Competenze

• Undergraduate/Graduate in any discipline.
• Excellent Communication Skills.
• Well-articulated sentences.
• Strong comprehension, expression, tone & pronunciation.
• Speech clarity, perfect diction, and fluency.
• Verbal: English & Hindi (primary)

Mansioni

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours: Total 10:00 hrs; Production: 9:00 hrs
• Maintain punctuality and follow break schedules

Conoscenze

Excellent communication

Strong verbal & written

Verbal: English & Hindi

Formazione

Undergraduate/Graduate in any discipline

Descrizione del lavoro

Job Title: Associate Customer Support Voice

Location: Hyderabad
Salary: Confidential

Language Proficiency

• Mandatory: English & Hindi (90% volume)
• Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
• SVAR 48 and Above

Qualifications & Applicant Specifications

• Undergraduate/Graduate in any discipline
• Excellent Communication Skills:
• Well-articulated sentences
• Strong comprehension, expression, tone & pronunciation
• Speech clarity, perfect diction, and fluency
• Verbal: English & Hindi (primary)

Key Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:
• Total: 10:00 hrs
• Production: 9:00 hrs
• Maintain punctuality and follow break schedules

Shift Timings

• Shift Timings:
• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.
• Mode of work: DivyaSree Omega Building, Block C, First Floor, Tech Mahindra LTD.

Selection process:

HR Round

Operations Interview

SVAR 48

Client Interview

Contact Person: Nabanita Chakraborty

Contact NO: 6291055422

[e-mail]