Walk-in | International Non Voice Process | Customer Support Representative |

IntouchCX; Electronic City; On-site; INR 179,000 - 335,000; Full time

Benefits offered by this job

2-way Cab Facility

Food

Job summary

IntouchCX in Electronic City is seeking a Customer Service Associate (CSA) for non-voice support via email/chat. The role requires empathetic communication, quick issue resolution, and handling technical queries with customers in English. You will gather information, log operations in the system, and follow company policies.

Rotational shifts and a 24/7 operation ensure coverage across time zones. Qualifications include at least six months of customer service experience, plus a 12th standard

Qualifications

• Must successfully pass a background check.
• Plus 2 is a must.
• Graduation degree is a plus.

Responsibilities

• Receive emails and chats to gather and verify information and solve customer problems.
• Demonstrate empathy and patience to the customer.
• Provide information and log actions in the system with clear notes.
• Follow policies and procedures while resolving issues.

Skills

Empathy

Communication

Active listening

Multitasking

Time management

Education

Plus 2

Graduation degree

Job description

Job Title Customer Service Associate (CSA) Non-Voice

Workspace WF0

Department Operations

Channel Email/Chat

Language English (additional languages may be required)

Hours of Operation 24/7

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible

for:

Providing support and resolve technical issues via email and other

electronic communications

Building credibility and trust with the customer by empathizing with

their problem in words

Proactively understanding their needs and responding promptly to

resolve their issue

Essential Functions

An obligation to deliver exceptional customer service

Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

Demonstrate empathy and patience to the customer

Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Provide information to the client and place appropriate notes in system

indicating exactly what action was taken or needs to be taken

Ensure policies and procedures are followed

Critical Skills

Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the clients specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

Educational/Work Experience and Requirements

Must successfully pass a background check

Plus 2 is a must

Graduation degree is a plus

Must have at least six months customer service experience or equivalent

Position Details

Role: Consultant / Sr. Consultant Customer Support (International Non-Voice)

Shift Timings: Rotational Shifts

Perks: 2-way Cab Facility + Food

Compensation: 16,00030,000

What to Expect During the Interview

• HR Round: Discussion with our HR team regarding fitment and expectations
• Assessment: To evaluate language proficiency
• Operations Round: Role-related discussion with our management team

Interview Details :

Reference : HR Hema

Number : 8147091039

Monday to Friday

Time 10Am-3Pm

Venue: Intouch CX 92/1 B, Electronic City Phase 1