Associate Manager - Customer support

Black And White Business Solutions; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

Black And White Business Solutions in Bengaluru is seeking an Associate Manager - Customer Support to lead a busy support team and ensure high service quality across channels. You will handle escalations, coordinate with internal teams, and ensure accurate CRM logging while maintaining a customer-first approach.

The role requires 2–4 years of experience and a graduate degree with strong communication and problem-solving skills.

Qualifications

• Candidates must have completed a graduate degree.
• 2–4 years of relevant experience in customer support.
• Strong communication and problem-solving skills.
• Proficiency with CRM systems and MS Office.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve issues by clarifying complaints and guiding to solutions.
• Document interactions in the CRM system.
• Collaborate with sales, logistics, and technical teams.
• Aim to meet individual and team performance goals.
• Provide feedback to improve customer service processes.

Skills

Voice & blended support

CRM systems

Verbal & written communication

Typing speed

Empathy & professionalism

Team work

MS Office

Time management

Education

Any Graduate

Tools

CRM software

Job description

Job Summary

Job Title: Associate Manager - Customer support
Location: Bangalore
Job Type: Permanent

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat.
• Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of products/services to provide accurate information to customers.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and escalation priority issues to the appropriate team or supervisor.
• Follow communication procedures, guidelines, and policies.
• Process orders, forms, applications, and requests efficiently.
• Collaborate with internal teams (sales, logistics, technical support, etc) to ensure a seamless customer experience.
• Contribute to team effort by achieving individual and team performance goals.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Any Graduate and Above
• 2 - 4 Years

Must Have Skills

• Experience in a customer service role (Voice and blended).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with CRM systems and customer service tools.
• Good typing speed and accuracy for chat/email-based interactions.
• High level of empathy, patience, and professionalism when handling customers.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
• Strong time management and organizational skills.

Job Details

• Mode of Interview: Virtual
• Shift Timing: General Shift
• Mode of Work: Work From Office