Customer Service Associate

Fusion CX; Howrah; On-site; INR 180,000 - 320,000; Full time

Job summary

Fusion CX in India is seeking a customer service professional to handle inquiries across phone, email, chat and other channels. You will understand customer needs, provide accurate information, and resolve issues within defined timelines.

You will coordinate with internal teams to process orders, returns, cancellations and service requests, while maintaining precise records of interactions and transactions.

Qualifications

• Experience in handling customer inquiries across multiple channels (phone, email, chat).
• Strong communication and problem-solving abilities.
• Ability to understand customer needs and provide accurate information.

Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Understand customer requirements and provide accurate information and solutions.
• Resolve complaints, service requests, and customer issues within defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Process orders, requests, returns, cancellations, or service-related activities as applicable.
• Coordinate with internal teams to resolve complex customer issues.

Skills

Customer service

Communication

Problem solving

Job description

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Understand customer requirements and provide accurate information and solutions.
• Resolve complaints, service requests, and customer issues within defined timelines.
• Maintain accurate records of customer interactions and transactions.
• Process orders, requests, returns, cancellations, or service-related activities as applicable.
• Coordinate with internal teams to resolve complex customer issues.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.