Customer Service Associate

Talent Acquaintance; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support Specialist in Bengaluru to handle customer inquiries, provide accurate product information, and build lasting relationships. You will collaborate with internal teams to resolve complex issues and maintain strong product knowledge to support customers.

The ideal candidate demonstrates excellent communication, multitasking ability, problem-solving skills, proficiency with computer systems, teamwork, and analytical thinking in a fast-paced

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Communication

Interpersonal skills

Multitasking

Team collaboration

Analytical thinking

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.