Customer Support Associate

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer support representative to handle chats and inquiries with a focus on speed and accuracy. You will resolve issues, provide product information, and maintain up-to-date knowledge while collaborating with internal teams to ensure positive customer experiences.

This role requires strong communication, multitasking, and attention to detail in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats.
• Strong problem-solving and critical thinking abilities.
• Proficient with computer applications and software.
• Adaptability to changing processes and procedures.
• High attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving to address complex customer issues.
• Collaborate with internal teams to improve customer experience.
• Maintain high product knowledge to support customers effectively.
• Meet or exceed performance metrics like first contact resolution and CSAT.

Skills

Excellent communication

Verbal & written communication

Multitasking & chat management

Problem solving

Attention to detail

Adaptability

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.